Development and management of sales channels to bring the future of household and personal detergents into everyone's homes

Working on engagements focused on Business innovation and Design through digital technologies and shift toward modern agile mindsets, especially in the Banking, Utilities and Retail industries

In charge of organizing and planning the work of a team of over 100+ consultants with different competencies (mainly: business consulting, service design, graphic and interaction design, system integration). I worked on, budgeting, business development, work planning, feedback management / evaluations.

Gained a solid experience in multichannel eCommerce initiatives, Digital Communication and Customer Experience management programmes (mainly for Telcos and Utilities).

Founding member of the Italian consulting company Nuvò looking for new impulse for business-driven Innovation Reading the future trends and trying to put together technology innovation with business value generation was our leading idea.Used to work in tough situations and complex environments to get innovative solutions "up and running", coupling rigorous analytical approach with innovative business vision.After some years focused on mature and high-competitive industries… Show more Founding member of the Italian consulting company Nuvò looking for new impulse for business-driven Innovation Reading the future trends and trying to put together technology innovation with business value generation was our leading idea.Used to work in tough situations and complex environments to get innovative solutions "up and running", coupling rigorous analytical approach with innovative business vision.After some years focused on mature and high-competitive industries (Classified AD, Call-center services, Telcos), I moved to Social Media Management, Customer Interaction Management and Web Reputation area.I also dealt with business development for Process Reengineering, Customer Care and Customer Experience Management projects for customer in differente industries Show less

Developed significant knowledge in eBusiness working on projects at different stages: from concept design and strategic analysis to implementation and monitoring:Main Projects:• For an Italian leading real estate company: conceptual design and business plan study of new on-line services addressed to the building industry• For Pirelli Tyres: strategic and financial analysis of the ongoing eBusiness initiatives and design of the guidelines for the next years• For a major… Show more Developed significant knowledge in eBusiness working on projects at different stages: from concept design and strategic analysis to implementation and monitoring:Main Projects:• For an Italian leading real estate company: conceptual design and business plan study of new on-line services addressed to the building industry• For Pirelli Tyres: strategic and financial analysis of the ongoing eBusiness initiatives and design of the guidelines for the next years• For a major industrial group: implementation of a web-based application for the investment approval process management• Analysis of the IT systems integration issues in a merger operation in the real estate sector (Pirelli Real Estate – Telecom Italia Real Estate)• For Telecom Italia: conceptual design, economic study, user requirements and functional specifications of an Enterprise Portal (B2E) project• For a Managed IT Security Services Provider: analysis of the service providing processes and definition of customer-focused communication tools • For a mobile communication company (TIM), user requirements and functional specifications for a web-based Sales Force Automation tool• For Telecom Italia: Business Concepts, User requirements, GUI design, and Content Management for the Human Digital Assistant in the Telecom Italia Customer Care website. Show less