Licensed insurance claims adjuster for the United States servicing 17 states.• Provided customer service support to internal/external liaisons, agents, policy holders and vendors.• Negotiated claims settlements and assisted with warranty complains and policy investigation.• Researched fraudulent claim activities and complex coverage issues.• Analyzed glass invoices for company compliance, along with processing error and omissions forms.• Audited Nex Gen electronic fund transfers, analyzed pending payment to glass and Pro shop vendors.• Managed approximately 40 to 70 inbound and outbound phone calls with internal/external liaisons, agents, policy holders, and vendors daily.• Analyzed and issued up to 25 glass invoice payments daily in Nex Gen.• Audited and analyzed 1000-2500 pending Electronic Fund Transfer payments to the glass vendors and Pro shops per month.• Provided project management assistance with the implementation of process improvements.• Responsible for arranging employee recognition activities.• Completed ad hoc requests as needed.• Maintained and exceeded quality rating of 100% for four years.

Licensed insurance agent for 40+ states. • Provided proposals for automobile and property insurance products.• Pre-qualified and applied underwriting guidelines to new business automobile and property insurance products.• Maintained and exceeded sales requirements of 10-12 policies per month.• Answered an average of 50 inquiries per day on auto and homeowner coverage limits, deductibles and billing.• Exceeded customer call quality rating of 96% for three years.