Alethea Eckersley Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Reporting to the GM Financial Services, I am responsible for managing strategic partnerships with some of the most iconic brands in payments, across BNPL, digital payments and card schemes. Leading, scoping, implementing, and maintaining initiatives, I ensure that our strategic partners support our customer and company needs, across all channels. I am passionate about data led activity and outcomes and work closely with our partners and internal marketing teams to develop activity that will… Show more Reporting to the GM Financial Services, I am responsible for managing strategic partnerships with some of the most iconic brands in payments, across BNPL, digital payments and card schemes. Leading, scoping, implementing, and maintaining initiatives, I ensure that our strategic partners support our customer and company needs, across all channels. I am passionate about data led activity and outcomes and work closely with our partners and internal marketing teams to develop activity that will deliver on our strategic objectives. Building and maintaining relationships with stakeholders at all levels, both externally and internally is key to delivering the best outcomes for all parties and I have solid and enjoyable working relationships with all my partners. I have the confidence and ability to negotiate, ensuring mutually beneficial outcomes for our business and partners, through an open and transparent communication style. I apply a holistic view to all opportunities, which ensures the appropriate prioritisation of strategic goals and a balanced portfolio of partners. Careful planning and balancing of priorities is required to ensure our partners are delivering growth across all metrics. Show less

Sydney, New South Wales, Australia

Reporting to the GM Corporate Services, my remit involved, the management of the David Jones Store Gift Card program, whilst also supporting the team to achieve their outcomes in the B2B space. Operationally focused, I was able to implement new Gift Card initiatives and identify opportunities to improve and enhance internal policy and procedures, to ensure the best outcome for all stakeholders. Customer Service was also a key focus in this customer and store facing role, often requiring dispute… Show more Reporting to the GM Corporate Services, my remit involved, the management of the David Jones Store Gift Card program, whilst also supporting the team to achieve their outcomes in the B2B space. Operationally focused, I was able to implement new Gift Card initiatives and identify opportunities to improve and enhance internal policy and procedures, to ensure the best outcome for all stakeholders. Customer Service was also a key focus in this customer and store facing role, often requiring dispute resolution and problem solving. This role also gave me the opportunity to undertake project work across other areas of the business, including scoping and support of significant payment partner projects. The ability to coordinator cross functional meetings and ensure accountability of all involved was crucial. I relied heavily on my ability to manage my time and conflicting priorities efficiently, whilst engaging a range of key stakeholders, at all levels. Significant achievements included managing the Gift Card Expiry legislation changes and ensuring transition and compliance of all David Jones stores nationally and launch of Alipay as a tender option in a trial capacity. Show less

Sydney, New South Wales, Australia

Reporting to the Corporate Services Manager, this role saw me working in the Corporate Services team, responsible for the David Jones Gift Card program, across both B2C and B2B channels. I was responsible for the day to day administration tasks and client relationship management, as well as customer satisfaction and dispute resolution. In this role, I relied on my ability to manage my time in a fast paced, busy environment as well as ensure significant attention to detail. The ability to… Show more Reporting to the Corporate Services Manager, this role saw me working in the Corporate Services team, responsible for the David Jones Gift Card program, across both B2C and B2B channels. I was responsible for the day to day administration tasks and client relationship management, as well as customer satisfaction and dispute resolution. In this role, I relied on my ability to manage my time in a fast paced, busy environment as well as ensure significant attention to detail. The ability to multitask was crucial, whilst at the same time, delivering a high level of customer service to customers and key stakeholders internally and externally. Building and maintaining relationships was a key focus to help deliver the best outcomes for the team, customers and broader business, as was the ability to identify opportunities to improve processes and procedures. Show less

Portsmouth, England, United Kingdom

Reporting to the Administration Manager, I was responsible for all administration related tasks, including price ticketing compliance and order management. These responsibilities were carried out under time pressure and with deadlines to meet. Customer Service was at the forefront of this role and I was able to provide an excellent standard of service to customers and colleagues in a fast paced environment.

Sydney, New South Wales, Australia

In this role, I was responsible for day to day operational and administration tasks, including data entry, reception duties, fee administration, customer and student enquiries. This fast paced international college required me to multitask and prioritise duties accordingly, ensuring a seamless experience for students and providing a high level of customer service. I carried out my role efficiently and effectively, whilst also undertaking a Business Administration Certificate III as part of this… Show more In this role, I was responsible for day to day operational and administration tasks, including data entry, reception duties, fee administration, customer and student enquiries. This fast paced international college required me to multitask and prioritise duties accordingly, ensuring a seamless experience for students and providing a high level of customer service. I carried out my role efficiently and effectively, whilst also undertaking a Business Administration Certificate III as part of this traineeship role. Show less

Certificate Iii, Business Administration

Higher School Certificate