- Cultivate partnerships with key industry players to develop innovative services and broaden market presence.- Conduct competitive analysis to identify new opportunities, enhancing market position and driving revenue growth.- Advocate for a customer-first approach by gathering and leveraging feedback to refine service offerings and elevate customer experience.- Lead thought leadership initiatives and industry collaborations, positioning the company as a trailblazer in logistics innovation and global expansion.- Offer strategic direction and support to cross-functional teams, ensuring alignment with company goals and successful project delivery.

Leading an incredible team of SAM (Strategic Account Managers), our goal is to grow the FBT (Fulfilled by TikTok) program and launch new strategic partnerships with external collaborators

In my current role as Senior Logistics Solutions Manager at TikTok, I'm instrumental in propelling the global expansion of TikTok Shop beyond China Mainland. My primary focus is on implementing forward-thinking Logistics Solutions for our Shipping platform, driving operational efficiency and excellence. Managing the UK P&L for logistics models, I wield a significant role in financial oversight. My engagement in the expansion of FBT (Fulfilled by TikTok) bolsters local teams, fostering operational growth. Moreover, my collaborative efforts extend cross-functionally to Strategy, Settlement, and Product Integration teams, strategically aligning our actions to ensure seamless operations and sustained growth.Key Contributions:- Spearheading TikTok Shop's international growth beyond China Mainland.- Implementing innovative Logistics Solutions for optimized shipping operations.- Managing UK P&L for logistics- Expanding FBT (Fulfilled by TikTok), amplifying local team support.- Collaborating seamlessly across Strategy, Settlement, and Product Integration teams.

In my capacity as EMEA Transportation Manager at A&F Co., I spearheaded pivotal initiatives that significantly advanced operational excellence and fostered organizational expansion. My multifaceted role encompassed a range of responsibilities, from managing key service provider relationships across the EMEA region to orchestrating the establishment of the inaugural UK Distribution Center (UKDC). My purview extended to the meticulous oversight of day-to-day Profit and Loss (P&L) operations, ensuring seamless execution.Central to my contributions was the optimization of our supply chain landscape through support for our innovative OMNIchannel model. This endeavor demanded a profound grasp of both operational intricacies and customer-centric solutions. I led the successful launch of new delivery options, pioneering the introduction of Same Day delivery services throughout the UK. This strategic move amplified the customer experience, reflecting our commitment to excellence.My tenure was underscored by adept financial management. I held responsibility for yearly budget allocation and skillfully negotiated sustainable and competitive rates with partners. This acumen was particularly prominent in my role as the main liaison for Customs Brokerage, encompassing both domestic and international operations. This strategic negotiation prowess underscored our dedication to international compliance and streamlined logistics operations.Extending beyond regional operations, I actively engaged in broader organizational endeavors. I contributed to the expansion of the EMEA Supply Chain team while concurrently shaping a global operating model. These collaborative efforts fostered enhanced cross-functional synergy, thereby aligning our transportation strategies harmoniously with overarching business objectives.

Overseeing the European distribution and Supply Chain transportation, both Retail and Direct to Customer.

As an Operations Manager at Arcese, I guided a young team during the company's formative years. Leveraging my ability to forge strong client relationships and cultivate a reliable workforce, I played a pivotal role in rapid growth. Promoted from Customer Service Manager within a year, I oversaw diverse changes and progress, both commercial and organizational.Throughout my tenure, I managed 40 team members across two strategic warehouses, with responsibilities spanning Human Resources, client relations, and operations. Personally engaged in recruitment, I prioritized selecting candidates who harmonized with our team and the company's financial goals. This approach aimed to create a comfortable work environment where every employee could excel. Weekly performance evaluations and tailored training contributed to sustained workforce development.Directly reporting to the Director and Board of Textile Logistics, I also contributed to the restructuring of Arcese UK, a 50% stakeholder in Textile UK. This role involved management reorganization and operational optimization.My tenure as an Operations Manager at Arcese epitomized professional growth, strategic foresight, and unwavering commitment to operational excellence. Armed with this experience, I explored new avenues for contribution and growth.

Transitioning from a background in Retail to the realm of Textile Logistics, my experience on the client side of the business became a cornerstone in swiftly grasping and addressing client needs while adhering to company guidelines. Upon joining, the company had just moved from its previous warehouse in Barking, where the focus was solely on cross-docking for Prada and Burberry. My arrival coincided with a critical shift: the company's transition to servicing the Kering Group, which owns esteemed luxury brands such as Gucci, Saint Laurent, and Balenciaga. My role was crucial in facilitating daily interaction with this high-profile client.Starting as a coordinator in the pick & pack sector, my responsibilities soon extended to encompass distribution customer care. This journey allowed me to immerse myself in the distinctive mindset and requirements of luxury brands. My toolkit for success comprised effective communication skills, enabling me to build rapport with clients and colleagues. In challenging situations, I demonstrated a knack for decisive problem-solving, ensuring smooth operations. Furthermore, my composed and reassuring presence cultivated a sense of confidence within the operational environment

The connections created in my previous working experience helped me enter in the “House of fashion”, the most important fashion brand in the world.I was focused in selling accessories and clothes, trying to engage and create a relationship with the client, in order to help them finding the best fitting product. The most important feature that a sales person in Chanel needs to think about, is the 5-star level of service, which will put the client in a position to come back and receive it again.Moreover, my ability to speak two languages fluently (English and Italian), plus conversational French, helped greatly with international customers.• Target driven;• High level of customer service;• Top 3 best seller in the shop;• Ability to read and understand the client.

As soon as I moved to London I quickly found a job as a sales assistant in Tod’s. My duties were mainly selling, but I always got involved in stock management and rota organization, proving my abilities that brought me to a supervisor position.I had the chance to create an important client book, with important and liable clients, willing to come back to the store in order to have the best shopping experience possible.• Willingness to learn;• Able to make the client feel comfortable and enabling them to make important decisions of purchases;• Closing ability in clue moments

Commercial and marketing office. Study, preparation and quotation of cases regarding orders from all over the world, in particular France, Ireland, UK, Israel, Portugal and Spain.We provide specific machines which solves problems about equipments both for the pre-treatment of any kind of industrial or municipal effluent and for the transport and dewatering of the extracted solids.

Sales assistant.During the period of work I developed my sales and managerial skills becoming supervisor within the Boutique.High standard of costumer service, using professional communication.

As a salesman I was in daily contact with buyers from all over Italy and the world, from prestigious shopping malls and stores.Mainly, i was offering the new sample collection.

Event organizerCustomer support