Alex Atkinson Email & Phone Number

Toronto, ON, CA

Palo Alto, California, US

All the DevOps.

Etobicoke, Ontario, CA

Launched the DevOps discipline, implemented the practice across the SDLC, and convened a compliance committee. The compliance committee was assembled to facilitate this req across the organization, and address the complexities that surface when handling PII/PHI for local and international data subjects.

Calgary, Alberta, CA

Driving Agile DevOps processes and methodologies alignment across multiple teams operating against a large scale project, with the expectation of streamlining the ALM with a well developed CI/CD workflow.Introduced Terraform, containers, and serverless, and reduced infra spend on one large project by ~50%.Responsible for building and deploying a global.

Carmel, Indiana, US

Working with Serverless (Node.js) on AWS, Cloudformation, Jenkins, and the like to provide platform coordination and alignment with DevOps methodologies.Designed and implemented a standard set of JIRA workflows for all development teams, enabling a role based lensing of concern, facilitating greater focus, and adaptability as the requirements of our SDLC.

Toronto, Ontario, CA

Working with cutting-edge technologies.

Toronto, Ontario, CA

Working with awesome technologies including: AWS, Apache Mesos, Docker, CircleCI, MongoDB, HDFS, and more to implement and administer cutting edge big-data solutions. This is exciting stuff.

Toronto, Ontario, CA

Awesome stuff in point form:- Unitrends Enterprise Backup (UEB) solution architect and administrator- Cisco Wireless LAN improvement planning and administration using Fluke Networks AirMagnet Survey Pro, Planner, Spectrum XT, and WiFi Analyser- Hyper-V & VMware administration and migration architect- NetApp & Synology storage administration- Data center.

Primarily responsible for the hosting environments of teambuy.ca and dealfind.com, as well as for those utilized in the development cycle. This role required high level collaboration with the development team, which was a major highlight of my time with Teambuy. In addition, I was also responsible for the office network, which consisted primarily of Cisco.

Toronto, Ontario, CA

Monitoring, problem resolution, and escalation coordination. Responsibilities included:- Monitor and proactive maintenance of applications, services, and infrastructure.- Investigation of alarms and alerts, resolving when possible, and escalating if necessary.- Coordination of resolution efforts, documentation of incidents, and RCA facts discovery..

New York, New York, US

Data Services Web Technologist:A three month contract to develop additional features for existing intranet tools. During this contract I was made responsible for an emergency redesign of an automated stock option entry system. This tool reduced the amount of time required to perform option entries from an estimated 625 hours per year to less than four.In.

New York, New York, US

A one year contract which was extended by three months. As part of a three person team, I was responsible for maintaining an average resolution time of less than 30 minutes, and a minimum satisfaction rate of 95%. My responsibilities also included supporting and maintaining every aspect of the IT environment. My accomplishments include the designing and.

Night shifts included detailed checklists and routine patch management. Day shifts involved technical support for multiple clients as well as other tasks ranging from server setup, rack management and Visio projects. I was the primary on-call resource for my department.

Round Rock, Texas, US

Lowered the average handle time of a pre-existing team by over 100 minutes without negatively affecting their other metrics. This was accomplished through technical and behavioral coaching over a three month period.

Round Rock, Texas, US

Helped to establish this new role through demonstrating the value of the department by handling escalations based on advanced technical problems as well as more sensitive situations. My role provided advanced technical training and recommendations for potential coaching opportunities based on recognized trends in the escalations. Personally maintained a.

Round Rock, Texas, US

Pioneered this new line of business by providing expert support for all Dell printers.

Round Rock, Texas, US

Supported business desktop product lines. Was awarded for my accomplishments, and selected to participate in the launch of the printer line of business.

Hanover, MD, US

Audited software and hardware at Suncor Oilsands for 1,800 computers and interviewed 3,000 users to prepare appropriate software packages and ensure hardware compatibility. Deployments were scheduled overnight and required close coordination between teams.

Halifax, NS, CA

A six week work term lead to a contract position on the IT support staff. Responsible for a Windows XP upgrade project, providing desk side assistance to on-site staff, supporting network issues, and the administration of McAfee ePolicy Orchestrator.