Operational strategist and visionary overseeing, leading, and directing all aspects of day-to-day operations, including logistics/inventory management, operational efficiency, training and direction, vendor management, and budget management. Strictly accountable for QA/QI within the emergency medical services division. Strategic in planning, facilitating, and managing the progress of division projects through contract review, bid process, and all phases of contract completion. Leverage subject matter expertise to manage multiple complex projects from inception to completion, including the complete renovation of a fire station, the pre-construction of two fire engines valued at $1.7M+, the acquisition of an all-terrain EMS vehicle valued at $30K, and the replacement of two rescue vehicles valued at $450K+.Conducted extraction and analysis of large internal data sets to measure and manage response metrics. Provide monthly reports of performance measurements to ensure improvement of organizational efficiency and effectiveness.Direct high-level strategic planning to provide instrumental support to the Fulton County Board of Health with community-related COVID-19 vaccination from the mass dispensing site in Alpharetta. Proudly oversaw the Support Services Division on an interim basis managing internal support services and logistics, including fire station maintenance, construction projects, uniforms, radios, technology, firefighting equipment, personal protective equipment, and associated records and replacement schedules.Recipient of several awards for going above and beyond to exceed expectations. Proud recipient of the Fire Service Professional of the Year Award, 2021, given by the City of Roswell for performance during COVID-19; Sons of the American Revolution Emergency Medical Services Awards; and the Fire Service Professional of the Year Award from the Kiwanis Club of Historic Roswell, 2021.

Led daily operations, enforcement of policies and procedures, employee scheduling, risk management reporting, response to major incidents, and efficient unit hour production. Accustomed to proving service excellence; assumed the role of acting Operations Manager during absences/vacations of the current manager.Motivated, led, and directed a staff of 20+ employees in a combined 911/inter-facility transport.Exhibited excellence, strength, and technical acumen while serving as the Mass Casualty Response coordinator for the North Fulton County market. Successfully developed the MCI Response Plan and provided training in EMS functions within Incident Command to other supervisors.Strengthened relationships with local first responders, hospitals, and other healthcare facilities in Metro Atlanta.Spearheaded and led paramedics while working cohesively with the local first response agencies and hospitals to develop tabletop exercises. Provided logistical support for National FEMA Contract activation of American Medical Response assets to Georgia following Hurricane Matthew; mobilized 150+ EMS providers nationwide and 80+ ambulances out of the GA hub.

Directly supervise up to 30+ employees in 911 and Inter-facility system deployed under system status model in a rural setting. In charge of day to day operations, enforcement of policies and procedures, scheduling, motor vehicle accident investigations, exposure reporting, employee injury investigations, and efficient unit hour production. Maintain relationships with local Fire Departments, Hospitals, Aeromedical Programs, and Law Enforcement agencies to assist in the safe and expedient response to emergencies within the county. In charge of emergency planning for the operation as well as ensuring NIMS compliance of all of our employees. Act as liaison with Fleet Manager to ensure that all vehicles followed proper preventative maintenance schedule and that sufficient vehicles are in service to support daily operations. Preceptor for newly employed EMT’s and Paramedics, assisted with area familiarization, map reading, company operating procedures, and Sumter County EMS Protocols. Conducting interviews, skill testing, and written testing to new hire candidates.

Providing emergency medical care for both medical and trauma patients in the North Fulton County market. Preceptor for newly employed EMT-I’s and Paramedics, assisted with area familiarization, map reading, company operating procedures, and Fulton County EMS Protocols. Provided training for employees during rollout of ePCR systems. In charge of day to day operations, enforcement of policies and procedures, scheduling, motor vehicle accident investigations, exposure reporting, employee injury investigations, quarterly/yearly employee performance evaluations, vehicle/station inspections, Q/A of prehospital care reports. Working within the ICS systems with outside agencies during major incidents. Establish and maintain working relationships with Hospital, Fire Department, and Local Government officials.

In charge of day to day operations, enforcement of policies and procedures, scheduling, motor vehicle accident investigations, exposure reporting, employee injury investigations, and efficient unit hour production. Directly supervised up to 40+ employees depending on time of day in high performance 911 and Inter-facility system deployed under system status model. Team leader for Disaster Response Team with deployments to Vero Beach, FL and Milton, FL following hurricanes Charlie and Ivan in 2004, provided assistance to local EMS and federal agencies during disaster response/recovery efforts. Provided emergency medical care for patients in both 911 and inter-facility settings. Critical Care transport with ventilator and infusion pumps to local and facilities throughout the state.

Provided emergency medical care of Adult/Pediatric patients at Orlando Regional Medical Center Level 1 Trauma Center, assisted nursing and physician staff by completing the following: phlebotomy, acquiring vital signs, blood glucose testing, splinting, transporting of patients to other units, triaging of patients, and restocking supplies, training of newly employed advanced clinical techs.