Alex Abdelsayed Email & Phone Number

Tampa, Fl, Us

Largo, Florida, United States

Clearwater, Florida, United States

• Conduct customer periodic meetings, maturity assessments, and business reviews using data points.• Collaborate with customers to establish and quantify desired business outcomes or other key performance indicators.• Create success stories with customers and collaborate with the marketing team to turn them into case studies.• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.• Minimize subscriber churn through continuous engagement, value realization, education, coaching, and persuasion.• Partner closely with other cross-functional team members (e.g. product management, engineering) to translate business needs and product requirements into improved solutions.• Work collaboratively with enterprise sales teams across a diverse account base on strategies for increasing adoption, account expansion or retention, and loyalty.-Act as the first point of contact for escalated support issues and file tickets with the appropriate teams ensuring the problem is ultimately resolved.-Thoroughly understand all aspects of the TeamViewer platform in order to explain the technology to all types of users.-Be the client’s trusted advisor to ensure they get the correct value out of TeamViewer.Help eliminate bottlenecks by working cross-functionally with a global team across time zones (Sales, Support, Product, Engineering) in order to ensure customer success.-Communicate best practices and new product features to evangelize with customers, as well as delivering customer feedback to the Product team.-Be responsible for Dollar Retention Rate and Customer Retention Rate.

Clearwater, Florida, United States

-Helping enterprise customers optimize their digital transformation strategies by leveraging TeamViewer innovation to:- Quickly resolve any IT problem- Allow remote employees to collaborate with colleagues, access laptops/desktops, smart devices, servers and data securely- Centralize Enterprise IT support functions for remote access, remote control, remote management in a "single pane of glass"- Leverage AR and wearables to digitize complex shop-floor and field service workflows, enhance productivity, enable faster on-boarding, minimize down-time for field service issues

Clearwater, Fl

• Trained (Sandler Sales) & mentored all new sales staff in prospecting, qualifying, appointment setting, relationship building, countering buying objections, negotiating and Dale Carnegie time management.• Employee of the year award 2019’ & 2020’ for excellence and performance.• Led team of over 26 pharmacy reps providing support, one on one coaching, weekly team sales meetings, contests/incentive programs, monthly and yearly reviews. Developed individual training plans for at underperforming personal.

Clearwater, Fl

• Implemented software that tracked medication inventory that led to 60K a month in recovered revenue.• Discovered and negotiated all drug manufacturer contracts. Oversaw project manager and staffed the opening of new pharmacies in over 6 different states.

Tampa/St. Petersburg, Florida Area

• Generated new business through the sale of season tickets, group events and suite packages for Tampa Bay Lightning/Storm and other events at Amalie Arena. • Prospected clients through networking events, online & printed marketing and community relations events. • Matched or exceeded sales in New Business goals for 2016-2017 Lightning season by an average of 145%.• Led department in Concert & Event Sales during the 2017-18 campaign.

Tampa, Florida

• Coordinated a 4-man team to support all IT related support for administrative offices and events at the Amalie Arena. Implemented Service desk ticketing system for effectiveness, efficiency, and accountability. Created online database for tracking all managed devices.• Worked in conjunction with broadcast team to lead all IT support for all hockey games, arena football & events. • Implemented new phone system. Conducted server and database management. Recommended, presented, created budget and contract negotiations for the implementation Microsoft Dynamics for sales & analytics and Hub spot for marketing team.

Tampa, Florida

• Broke 9 regional sales records, 11 customer satisfaction awards, 13 team member of the month, 2-time associate of the year. • Led district in total annual sales for 2 consecutive years (12’-14’). • Accounted for inventory, daily reporting, end of day reporting, training of new employees, implemented coaching program for new products.

Fort Drum, Ny

• Won over 15 awards for numerous accomplishments including use of linguistic skills overseas, mastery of job and physical fitness. • Planned, routed, executed, and reviewed all major key leader engagements & missions while overseas in Iraq. • Proficiency in the Arabic language while deployed to Iraq that led to Bronze Star awarded by then Vice President Bident. • Accountable for a for a five-man battle team, ensuring all soldiers where proficiently cross-trained, in peak physical condition.• Successfully demonstrated proficiency in the Arabic language as well a job excellence receiving the ARCOM, and Combat Action Badge for enduring multiple combat firefights and explosions.

Bachelor Of Business Administration (B.B.A.), Mangment Information System, 3.57

Activities and Societies: Alpha Tau Omega, Student Veterans Organization• Founded one of the nation’s leading Fraternities organizations.

Associate’S Degree, Business Administration And Management, General, 3.25 B Average

Business Administration, Business Management

Associate'S Degree, Business Administration, Management And Operations