Alex Adu Email & Phone Number

London, England, United Kingdom

• Developed the sense of the Top Edge of Luxurious Customer service and Customer Relations.
• Handling clients enquiries Management main responsibilities
• Brand analysis, weekly meeting with buyers and trade report for both (Dion Lee and Selfridges)
• Plan and organise VM changes to drive sales
• Daily opening and closing procedures with cash handling
• Organising stock takes and audits, maintain store and brand standards Able to adapt with new starters and individually giving them a way of working that suits them have the ability to push the boutique in the right.

London, England, United Kingdom

• Assisted in the opening of the new space in Selfridges as the brand moved from a multi brand space into it’s own boutique space
• Drive the space and team to meet weekly targets
• Deliver extraordinary customer service
• Completing weekly feedback for the brand and Selfridges managers
• Grow my relationships with key stakeholders such as buyers and VM
• Work closely with stylists, personal shopping, and alterations

London, United Kingdom

• Deliver an extraordinary customer experience and consistently meet weekly and individual target
• Responsible for Balmain mini audits and stock loss prevention standards and procedures
• Completing weekly reports for Balmain which include performance, achievement, stock levels and opportunities for the coming week
• Mentoring new starters on standard procedures
• Providing feedback to visual merchandising and buying teams

London, United Kingdom

• Selfridges&co (Maje) sales consultant
• Consistently delivering great customer service
• Maintaining visual standards in store
• Monitoring and reviewing the store performance on a daily basis and maximizing sales
• Building comprehensive knowledge of all product as well as customer profiles and learning about their needs and satisfaction
• Keeping up to date with fashion trends

London, United Kingdom, Italy

• zara U.K. Limited
• Working dynamically across menswear and womenswear
• Providing great customer service
• Maintaining visual standards
• Replenishment
• Training all new members on the company policies and guidelines

Italy

• Consistently achieving individual and store targets
• Helping customers with purchase decisions and styling advice
• Resolve customers queries and problems to a satisfactory conclusion

Reggio Emilia Area, Italy