Alex Augustine Email & Phone Number

Nevada, United States

Electro-Mechanical repairs, maintenance and upgrade installations. Operating DOE Radiation Generating Devices (Gamma and Neutron). Fiber Optics installation and repair.

Assist in Development of Regenerative Lumbar Disc Tissue to treat and restore function in those suffering with Degenerative Disc Disease (DDD) of the spine.

Cottonwood Heights, UT

Building custom portable offices. -Metal fabrication -Wood working -Metal/Wood Framing-Welding (MIG)- Plasma Cutting -Electrical installations

• Assisting the Product Owner in maintaining a healthy software, addressing all program defects, analysing processes for optimal performance, collaboration with leadership, multitasking, troubleshooting, occasional.
• Business Subject Matter Expert.
• Worked daily with the technical writing team to keep clear and accurate document for client-facing purposes.
• Conduct trainings for internal entities and direct clients.
• Manage conversations with escalated clients to restore balance and faith in the system.
• Educate Client Services Support on new features or functions.

Promoted to Department Lead Level 5, I was the most knowledgeable rep in the department and provided higher-level knowledge to the Level 2 reps when needed. I also served as a bridge from Client Services Support over to the Product development team to stay up to date on new features or functions, as well as outages or known issues. When we identify a.

Promoted to Level 2, my job description changes to not answering the calls and now providing high-level knowledge to the Level 1 and Enterprise reps when in need.

Promoted to Enterprise, my job description doesn't change, but the clients I handle do. Larger and more educated Dealers don't want to talk to the frontline support staff and rather want to always talk with a more educated support representative, so they are offered an Enterprise Supportline. Being an Enterprise rep I was more knowledgeable of the software.

Frontline Support Call Center for Automotive Dealers using Dealertrack DMS (Dealer Management System). I worked in the Business Office/ Sales and Inventory applications. Answered calls from dealers needing help with the software, whether than be training or problem solving. Every call I log in a system called Salesforce, documenting the problem/ concern or.

Provide High-level customer service for self-pay customers as well as insurance referrals. Usual work day would consist of meeting with customer appointments, checking in their vehicles for repairs, doing an initial walk around with the customer to mark any and all prior unrelated damage or wear. This is also a good opportunity to up-sell some additional.

Receive all parts for vehicles in the shop or to be scheduled later and keep them in an organized fashion as to be easily found when needed. Process parts invoices in the system as well as crediting returns.

After 3 months in pass & Decal, I was promoted to Weapons Handler I. I worked in the Naval Base Armory, where I maintained current inventory of every item in the armory at all times. At the beginning of the shift we would have a line of more than 100 military policemen and other military personnel needing a weapon of any kind. I would take their.

Pass & Decal counter associate for the San Diego Downtown Naval Base. No vehicle enters the base without window decals representing their identity and up to date month/year stickers. This was a civilian contracting job and was to be renewed in Sept 2011.

Preparation for Professional Tournament (The Buick Open, The Farmers Open) Installing Fencing, fence privacy screening, large posts supporting larger signs, forklift operating - moving large and heavy items from one end of the course to the other without damaging, graphic replacements on new signs, shop maintenance, keeping the shop clean at all times, etc