Alex Backman Email & Phone Number

Gainesville, Florida, United States

• Facilitating software implementations for state agencies by hosting weekly meetings, managing communications, and providing support for UI customizations
• Resolving QA call tickets by writing and maintaining acceptance tests for software enhancements and maintenance bugs, using Fitnesse web server
• Testing software product release features, ensuring that new functionalities align with customers’ business needs

Gainesville, Florida, United States

• Member of the production Data Analytics SaaS team, launched in July 2023
• Tested new software features for 23 bi-weekly release periods, including UI testing and API automation testing
• Developed over 40+ informational documents to teach analysts how to use the new software
• Presented product demonstrations, highlighting new features before the production phase to potential users and colleagues
• Utilized Power BI to help maintain company-wide internal dashboards, transforming and loading data from Salesforce and OpenAir

St Petersburg, Florida, United States

• Liaison for operations related to HSN Ventana, a set of 24 antenna towers throughout the United States that broadcast HSN’s channels
• Managed the global engineering team’s support licenses for HSN and additional QVC markets; helped to negotiate terms and pricing with manufacturers to align with global company strategy
• Validated and processed payments to third-party vendors, both for broadcast engineering operations and for live show guests and hosts
• Additional duties included holding budget meetings with company managers to review spendings and to forecast accordingly to meet company-wide strategies

Gainesville, Florida, United States

• Administered multiple scholarships for students at both UF and tertiary institutions throughout the state of Florida, using Salesforce
• Analyzed costs and budgets for students to provide financial assistance
• Provided technical support to university departments to assist employees in awarding student scholarship funds

Gainesville, Florida Area

• Evaluated potential insurable risks by analyzing insureds’ history and current market trends
• Provided customer support to help retail agents navigate software portals
• Worked through company systems to organize and allocate work to other underwriters

Clearwater, FL

Analyst for P&C Insurance Claims Administrator. Assisting with developing reports and visualizations for various clients, including TPAs. Providing general systems support for company employees developing more efficient processes.

Tampa/St. Petersburg, Florida Area

Conducted research for several local businesses in the Tampa Bay community to find out how to best utilize marketing strategies. Created and revised multiple operational business plans, and also managed a company's social media account.

Gainesville, Florida Area

Managed a committee within my service fraternity to raise money for Project Schoolhouse, a nonprofit organization which seeks to create long-term, sustainable improvements to infrastructure, education, and water sources in Nicaragua. Coordinated with local businesses and other students to create events that were both engaging and profitable.

Tampa/St. Petersburg, Florida Area

Worked as a counselor with the City of Tampa for the summers of 2015 and 2016. Assigned a group of over 20 kids, and was in charge of supervising/coaching them through many activities each summer.

Tampa/St. Petersburg, Florida Area

Began working at Edibles by Ethel sophomore year of high school. The events ranged from weddings to graduation parties, and took place in many locations around central Florida.