Alex Bartlett Email & Phone Number

Minneapolis, Minnesota, United States

• Played a pivotal role in enhancing QA operations and refining preparations for future audits. Leveraged expertise as a subject matter expert in optimizing business performance, identifying areas of improvement.
• Transformed the tracking and reporting process by integrating Jira, spearheading an implementation that established a direct link between Change Lead, Team Lead, and Test Developers, reducing time and effort required.
• Developed a robust operational monitoring reports using Python with Pandas, improving data analysis efficiency by 400%, reducing lead time for standard reporting by an average of one hour per replaced report.
• Established a 6-month data aggregation model for millions of records in a test population, culminating in a comprehensive business requirements document for automating data gathering that reduced prospective review.

Stillwater, Minnesota, United States

• Instrumental in the development and successful launch of new business operations for an Agile Business Solutions start-up company. Provided valuable consultation on diverse projects over the course of 10 years.
• Transitioned vendor kiosk software into a laptop system, empowering users with a dynamic workstation that allowed for enhanced productivity and flexibility. Delivered platform in an impressive timeframe of under 7 days.
• Transformed concept analysis into data visualization output, applying R to generate over 17 incidence reports from qualitative market research data.𝐏𝐫𝐢𝐯𝐚𝐭𝐞 𝐌𝐮𝐬𝐢𝐜 𝐋𝐚𝐛𝐞𝐥
• Spearheaded the automation of live audio recording, compression, and remote uploading for a weekly podcast that significantly increased efficiency by 314%.Data Management Services
• File server implementation and automation systems, establishing local repositories for data replication and shared access.
• Implemented Code42 backup solution, consolidating operational file data to local, rotating backup server with offsite mirror. Show less

Berkeley, California, United States

• Served as the Operational Leader of the Support team during the rebranding efforts to maintain customer loyalty and confidence where 40+ transit agencies migrated to a new product group during a company-wide.
• Executed the seamless migration of data from the in-house, pre-merger software platform to Salesforce, swiftly resolving a backlog of over 300 tickets within 3 weeks while collaborating with business partners and.
• Boosted Salesforce utilization to streamline and oversee customer interactions, resulting in a 37% improvement in responsiveness and a 22% faster time to resolution of all ongoing cases.
• Revamped technical specifications, facilitating seamless communication between business users and the internal development team; optimized workflow processes resulting in a 12% increase in efficiency compared to prior.

Berkeley, California, United States

• Provided support with team leadership, customer services, and business solutions utilizing Salesforce and Jira to configure development, test, and production deployments, and streamlining the software release process..
• Managed 35+ active customer support tickets; playing a key role in the Agile development process, creating user stories… Show more Provided support with team leadership, customer services, and business solutions.
• Managed 35+ active customer support tickets; playing a key role in the Agile development process, creating user stories for enhancement requests, facilitating seamless collaboration between customer support and.
• Successfully handled critical issues during multi-month, 24/7 on-call cycles, ensuring minimal downtime and uninterrupted service for customers. Show less

San Diego, CA

• Lead Consultant of 9 quality customer go-live implementations, serving as the only on-site consultant for majority of projects. Produced interface designs, written technical specifications, and software quality tests.
• Delivered project revenues that consistently exceeded quarterly forecasts, maintaining utilization above 95% and 15% over targets.
• Secured new licenses and delivered more than… Show more Lead Consultant of 9 quality customer go-live implementations, serving as the only on-site consultant for majority of projects. Produced interface designs.
• Secured new licenses and delivered more than 200 hours of services for key clients, generating over $93K in add-on sales. Show less

Tucson, Arizona, United States

• Provided financial planning and analysis services as a Series 7 & 66 Licensed Financial Planner while supporting organizational growth and development. Implemented robust archive and backup systems in compliance with.
• 𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 & 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞: Managed investment implementation and SEC-compliant record keeping for $24 million AUM. Performed financial analysis, drafted reports, and proofed… Show more Provided financial.
• 𝐅𝐢𝐧𝐚𝐧𝐜𝐢𝐚𝐥 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 & 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞: Managed investment implementation and SEC-compliant record keeping for $24 million AUM. Performed financial analysis, drafted reports, and proofed customer financial plans.
• 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐈𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭: Improved workflow through the introduction of checklists, timelines, and scheduled follow-up procedures coordinated with third-party custody firms.
• 𝐓𝐞𝐚𝐦 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Recruited, trained, and supervised operations staff while fostering positive relationships with contract employees and technical support resources. Show less