Alex Bashaw Email & Phone Number

Colorado Springs, Colorado, United States

Leads a cross site team of ~15 associates on developing quality client interactions while providing accurate information consistently - Supports over 100 associates cross site by relaying correct information around associate questions and teaches self-sufficiency - Assembles departmental metrics from various sources, impacting associate development and influencing corrective action - Repairs deteriorated client confidence by deescalating clients while they experience concerns during service requests

Colorado Springs, Colorado, United States

Performed final quality check on trades valuing up to $1.6 billion and corrected inaccuracies immediately - Collaborated with peers on my team and in other departments to solve complex client issues - Informed clients about resolutions regarding their accounts that were financially mishandled during processing - Collected and analyzed trends that were used to develop procedures that reduced department errors - Reviewed at least 35 associate calls a month for accuracy and compliance with federal regulations (FINRA and SEC)

Colorado Springs, Colorado, United States

Coached more than 12 associates on process improvements, continuing technical knowledge, and career development - Acted as liaison between departments to produce creative solutions for procedural inefficiencies - Provided one-on-one leadership sessions with associates regarding their job performance and conduct - Reviewed at least 12 associate calls a month for accuracy and compliance with federal regulations (FINRA and SEC)

Colorado Springs, Colorado, United States

Processed incoming transactions with an average handle time of less than 24 minutes per item and maintain at least 99% accuracy - Peer coached more than 20 new hire associates during their initial training - Belonged to a specialized group of high dollar trade processors - Lead a proactive campaign across all three sites to limit the amount of errors due to regulatory and taxation changes

Colorado Springs, Colorado, United States

Delivered exemplary customer service while resolving issues and answering questions regarding client’s 401K accounts - Maintained an average handle time of 7.35 minutes during the month of August, while passing both the Series 6 and 63 licenses - Facilitated additions to the procedure manual after recognizing a need for more information on specific topics - Mentored a tenured PSC representative to help decrease their average handle time

- Tutored Middle & High School Students- Built a webpage, e-newsletter & alumni photo book as well as redesigned their entire website - Contacted Alumni via e-mail & phone- Facilitated gathering products for the Dream Team and the students who they serve- Worked towards a goal with a set deadline

- Stocked products- Handled and counted money- Maintained and cleaned the store- Opening and closing responsibilities- Checking temperatures of food and storage- Organized the Walk-in freezer- Problem solving

• Cleaned workspaces• Jointed parts for assembly• Prepped parts for assembly• Bent parts in the thermoforming benders• Solvent bonded parts• Debarred parts

Bachelor Of Science - Bs, Human Services, General

Bachelor of Science Degree with a Major in Human Services and a Minor in School Health Education from the University of Northern Colorado.

Bachelor Of Science (B.S.), Human Services, General

Education record