Alexander Bennett Email & Phone Number

Nashville, Tennessee, Us

- Designed and developed innovative solutions, including a Duo bypass code and RITM utility,using UI pages/widgets, modals, HTML, CSS, JavaScript, AngularJS, Jelly, DOM manipulation,PowerShell, and the ECC queue.- Extensive development of catalog items for Service Portal using advanced flows, client scripts,UI policies, UI actions, JavaScript/GlideAjax, notifications, events, approvals, and business rules.- Built custom ITAM/ITOM integrations with Connection and JAMF APIs to populate and buildrelationships in the CMDB.- Developed a robust Contract Lifecycle Management (CLM) solution to replace Conga CLM usingcustom tables, data imports, scripts, workflows, notifications, and approvals, achieving annualcost savings of $200k.- Spearheaded the adoption of Agile methodology, significantly boosting team productivity andoptimizing project workflows.- Administered a global ServiceNow environment, effectively managing over 20,000 active users.

Midvale, Ut, Us

- Implemented custom Slack API integration using Slack modals, scripted REST API, andscript includes.- Automated the employee lifecycle process using API integrations with Workday (SOAP)and Salesforce (REST), complex workflows, and the ECC queue to execute PowerShell forActive Directory management.- Created a contract management solution using Service Portal widgets, HTML, CSS,AngularJS, JavaScript, advanced workflows, and custom tables.

Tempe, Arizona, Us

- Developed a SentinelOne API integration to populate CMDB computer and software records.- Built custom solutions using JavaScript, script includes, business rules, client scripts, GlideAjax,service catalog, service portal, and workflows.- Designed a solution to automate network circuit issues for the NOC using the ECC queue/MIDserver, with JavaScript and Python utilizing SSH tunneling to connect to L2/L3 switches/routers.- Configured SaltStack to automate MID server turn-up and created a monitoring solution tonotify of real-time issues via Slack API.

Tempe, Arizona, Us

- Conducted site turn-ups (DNS, ACLs, hypervisors/VMs, Linux server provisioning, and routerconfigurations).- Implemented OpenNebula to replace Limelight's proprietary hypervisors.- Created a robust Python script to automate server decommissioning.- Provided expert technical support for Linux/FreeBSD server infrastructure, including networkswitch/router configurations and troubleshooting.

New York, Ny, Us

- Provisioned SBCs (Sonus 5k), Firewalls (Cisco), and PortaOne SIP/Billing servers.- Installed and configured Nagios and Cacti for visual server monitoring.- Made network changes to Cisco routers (BGP updates, ACL edits, IP route changes).- Conducted in-depth analysis of packet captures via Wireshark and VoIPMonitor.- Modified Perl scripts to increase automation.

Tempe, Arizona, Us

- Resolved hardware and software issues within the network infrastructureto ensure optimal performance, including servers and routers/switches.- Instructed remote technicians to fix server and network issues.- Conducted root cause analysis on CDN servers by analyzing logs.

Scottsdale, Arizona, Us

- Performed troubleshooting and network configurations to ensure uninterruptedoperations across the VoIP platform.- Configured industry-standard firewalls including Cisco, SonicWall, Juniper, andPFSense.- Diagnosed advanced SIP messaging using Wireshark and Palladion.

Tempe, Az, Us

- Provided advanced technical support for Linux and Windows servers, shared hosting, and network administration to ensure customer satisfaction- Demonstrated expertise in website configurations such as cPanel, Plesk, and WordPress, helping clients optimize their online presence- Developed technical documentation for GoDaddy's internal knowledge base to streamline troubleshooting and improve efficiency- Surpassed biweekly sales and productivity quotas by delivering exceptional service and solutions to customers- Utilized strong system administration and information technology skills to maintain high-quality service and uptime

Tempe, Az, Us

- Resolved staff technical issues via help desk tickets, achieving high levels of user satisfaction- Managed and performed regular maintenance on the company's Windows server to ensure reliability and performance- Created detailed documentation of daily technical operations procedures to enhance knowledge sharing and collaboration within the organization