• Serves as client contact during analysis creation and completion• Demonstrates products and assists prospective clients to help select those that best suit their needs• Informs clients of new services and developments• Creates and presents analyses on a variety of topics for clients and prospects

• Tracked health care legislation in all 50 states to guide advocacy activities• Composed letters to state legislators and agency officials to support advocacy efforts• Conducted legal and policy research on emerging health care issues• Drafted memos, briefs, and issue papers to aid in the development of organization policy

• Assisted Professor teaching first-year students Legal Analysis, Research, and Communication

• Tracked pharmaceutical contracts and acknowledgements for the Compliance Office• Researched and analyzed federal regulations for the Loss Prevention Department

• Corresponded with insurance agents and consumers regarding the sale and purchase of individual health, life, dental and vision policies.• Influenced the integration of new products and existing support processes.• Coached peers to improve customer service skills.

• Facilitated telephone conversations for deaf and hard of hearing customers• Received training on deaf culture and TTY systems.

• Interviewed Wisconsinites to collect sociological survey data concerning their education, occupation, family life, health, and retirement