Lead a team of 2 Quality Engineers, driving Quality Assurance activities related to Private Brand product development, Supplier Quality management and product improvements across Hardlines and Building Material categories.

Managed the global quality standards and processes for Private Brand Specialty and Hardgoods pet products. Drove efforts to improve customer satisfaction and product quality based on key quality metrics.♦ QA lead on the launch of the Nate + Jeremiah home collection for pets developing testing protocols and providing quality insights on product designs.♦ Implemented quality improvements on the “Full Cheeks” small animal rebranding resulting in a successful launch of over 300 products with an average star rating over 4 stars.♦ Established low rated product evaluation methodology to identify and monitor product ratings and drive corrective actions through cross functional meetings.♦ Supported product development process implementing protocols and performance requirements to ensure all private brand products met quality, performance, safety, and compliance standards.♦ Researched and analyzed product trends to ensure consistency in product specs.♦ Managed the global 3rd party testing and inspection processes.♦ Manage the CAPA and QA investigation process in partnership with Brand Risk and Legal teams

Led a team of 7, executing product evaluation and compliance as defined by risk level, and quality assurance (QA) requirements ensuring a high level of product quality and an excellent customer experience.♦ Partnered strategically with Merchandising team and vendor community proactively addressing business issues and identifying opportunities.♦ Initiated system improvements and documented new processes enabling QVC / HSN brand integration.♦ Facilitated onboarding and training of new vendors in navigating QA approval process as well as lowering QA rejections and missed information needed for QA approval.♦ Reduced shipping expenses by managing UPS surcharges and requiring vendors to use automatable re-shippers on orders in excess of 5,000 units while leading package integrity lab.

Led a team of 8, performing vendor risk assessments, vendor education, and product compliance. Served as QA lead on Health and Safety product investigation and resolution.♦ Designed and launched transformative new risk-based QA program streamlining QA processes, which lowered physical sample submissions and test report submissions by vendors.♦ Developed process to tier vendors by risk level decreasing time spent on low risk and national brands♦ Executed vendor education/onboarding program for over 200 vendors representing, over 75% of QA submissions in launching new program.♦ Established and led monthly QA and Merchandising meeting, fostering improved cross-functional relationships and trust.

Led the analysis of customer data to identify actionable steps to improve customer experience and boost key customer metrics. Served as QA SME (Subject Matter Expert) on cross-functional teams.♦ Led key item (TSV) improvement process resulting in significant improvement in star ratings.♦ Supported development of User Lab process and provided reporting, sharing results with broader team and upgrading session experience.♦ Worked with key jewelry stakeholder on implementing fit process that resulted in decreased sizing issues related to fit.♦ Benchmarked Tier 1 (Apple) versus Tier 2 (Pandigital) tablets and established minimum standards resulting in improved return rates and customer ratings in tablet category.♦ Pinpointed significant return rate issue in intimate’s category caused by gap in technical expertise at QVC, resulting in hiring 1 technical expert that drove reduction in return rates and improved customers’ experience.

Developed and implemented detailed, technical quality guidelines, performance standards, and specifications for apparel, accessories, and home textiles. Managed vendor and product risk ensuring compliance with federal, state, and local regulatory requirements.♦ Identified sizing opportunity with shoes and implemented fit descriptors and sizing sliders on QVC.com, resulting in 3% reduction in customers receiving wrong size shoe.♦ Collaborated with cross-functional teams to improve vendor performance through providing actionable data at quarterly vendor scorecard meetings.♦ Provided technical advice and guidance to internal and external customers to help them navigate QVC approval process and reduce QA rejections.♦ Devised appropriate test methodologies based on product risk ensuring products met QVC’s quality standards for functionality, performance, durability, and safety for optimal customer experience.

Performed product evaluations in hard goods, home textile, beauty and food categories as well as defining and authoring quality guidelines.