SCCM AdministrationSCCM Migration Project - Migrated from old to new servers, building multiple MP’s, DP’s, and Rebuilding WSUS and entire SCCM environment, migrated SCCM data, then migrated all clientsBuild and deployed over 200+ Applications using SCCMPowershell scriptingTroubleshoot, report, and remediate client issues to maintain overall health of hardware fleetWindows Update Admin - Schedule and deploy updates for 3500+ devices on a monthly basisTook lead on effort to successfully upgrade ~3500 devices from Windows v1909 -> v21H2Maintained Imaging process for Dell computers through task sequences in SCCM

SCCM ManagementLarge scale CVE vulnerability remediationPrepare and Deploy hardware to new hiresSuccessfully remediate network, server, and client issues in a network of ~3500 devicesPackage and Deploy applications through SCCMOversee monthly windows patching for entire HA network and all child networks for clients (~3500 devices within 2 separate environments and many physical locations)Efficiently communicate and troubleshoot with end user issues through SNOW ticketing systemRemotely work with Team in Hawaii while staying connected with all members and being an integral part of daily functionality within the team

Office 365 Administrator (Teams, SharePoint Online, OneDrive, Exchange)Supported migration of entire on-premise 2013 SharePoint to SharePoint Online environment SharePoint Online AdministratorActive Directory (AD) proficiency, manage AD environment of 1000+ Users and 800+ ComputersGPO managementVeeam Backup and Replication administratorTrusted as IT purchaser for entire organization, entrusted with company credit card and made crucial hardware/software purchasing decisions consistently, evaluated ALL IT purchasesHandled on average ~150 Support tickets to completion weeklyContinually maintain OS Images on WDS 2012 Server which utilizes PXE Net-Boot for OS deploymentRemote Desktop Support including administration and maintenance for both client side and server sideService Desk+ Platform administrator and Ticket dispatcherIT Asset Management Database AdministratorFirst Response troubleshooter (Both level 1 and 2 tech support) for all Remote and on-site issues for ~38 nationwide locationsIDF/Switch Hardware maintenance, and VLAN manipulationLead of all Hardware related repairs onsiteHead of all printer maintenance, toner, repair, and print server maintenance (Worked with Zebras, HP, Lexmark, and Xerox)VMware Virtual Server Administrator, helped maintain 180+ Windows VM’s

Certified as a repair technician by both Dell and AppleSuccessfully troubleshot a wide variety of both hardware and software issuesPerformed data backups for, and re-imaged, both client and company computersExecuted hardware installations, OS installations of both Windows and Apple OS XSuccessfully removed malware such as Rootkits, Viruses, Spyware, etc.Disassembled, cleaned, and reassembled hardware componentsActively trained new staff membersTrusted making specific, crucial repair decisions for clientele

Enhanced and optimized computer performanceInstallation, maintenance, and troubleshooting of wireless networksPerformed computer backups and reinstalled operating systems of both Windows and Mac OS XProvided home visit services and performed computer diagnostics on site for Hardware and Software issuesActively incorporated customer in repair processes