Alexandra Braconi Email & Phone Number

New York, New York, United States

As a CSM at NetCov, I deliver exceptional customer service by prioritizing client meetings to evaluate relationship issues while managing action items. Gather/maintain knowledge of offered services, source of information, monthly invoicing, QBRs and annual strategy meetings. Provide strategic and tactical communication to assigned clients such as delivering mass emails/notifications. Assist in new client onboarding initiatives as well as formulates touch plans and staff training. Generate ideas in team meetings to identify best-in-class client retention practices for industry. Oversee client inquiries daily including “how to” and “who do I go to” type requests to enhance customer experience. Maintain a healthy company to client relationship by project managing open items and seeing them through completion.

New York, Ny

In my previous role as Group Services Director with Broadway Dance Center, I planned and organizedfunctions of visiting Studios, Colleges, and Tour Companies. Directed and scheduled custom danceexperiences for every guest at BDC facilities and other professional rental studios. I was tasked toadminister team of detailed orientated employees aimed at enhancing organizationalproductivity/efficiency. I managed end-to-end organizational operations by liaising directly with BDCFaculty/industry professionals and directed scheduling, payroll, and department financials/budgetprocesses. I was hired to oversaw onboarding processes including recruiting top-talent, andtraining/coaching staff to upskill performances. During my time, I leveraged my industryexpertise/knowledge, strategies, and sales tactics to nurture relationships with studio managers, businessowners, and distribution partner sales teams. Moreover, I also determined top-notch methods to improvesales results as well as analyzed each locations individuals, team performances, and data trends.Below are my Key Achievements in this role:• Led team for over six years and optimized organizational efficiency.• Augmented department revenue by 45% by applying strategic techniques.• Maintained full calendar of bookings monthly and department acquired over 89% of students at BDC.• Managed lead generating marketing campaigns as well as created/documented all department protocols.