Alex Bramhill Email & Phone Number

• Offering both onsite and remote support for all IT-related tasks for our clients, including troubleshooting various network infrastructures• Monitoring network environments and conducting maintenance on servers and workstations• Implementing and upgrading the latest infrastructure technologies• Documenting and implementing best practices• Provide advanced technical support for clients, resolving complex issues related to Microsoft technologies such as Windows Server, O365, Active Directory, Exchange, etc.• Troubleshoot and resolve escalated incidents, ensuring timely resolution and minimizing downtime for clients• Perform administration tasks including user account management, file permissions, and system configurations on Microsoft platforms• Assist with the implementation and troubleshooting of client LAN/WAN networks, including routers, switches, and firewalls• Manage and deploy software updates and patches across client environments to ensure systems are secure and up-to-date• Create and maintain detailed technical documentation to improve efficiency• Monitor and manage security solutions, including antivirus, firewalls, and endpoint protection to safeguard client data

Toronto, Canada Area

• Supported client networks and overall system integrity using monitoring software (Automate)• Developed new schemas for new and existing clients that complimented their existing IT infrastructure• Performed on site service and hardware upgrade requests for clients

180 Bloor St. W

• Developed client facing web portals using ASP.NET, Javascript and C#• Front and back end maintenance on several client solutions, as well as bug fixes• Travelled to CBC Radio HQ’s to provide on site training and hand-overs to internal developers• Strong critical thinking skills and ability to analyze situations and problem solve

70 East Beaver Creek Road

• Configured and maintained a variety of infrastructures for clients, specializing in LLP’s and financial firms• Creating scripts to automate self-healing practices and aid in the improvement of sytem run times• Achieved and maintained #1 amongst my team in key measurables (customer satisfaction, # of tickets closedand service timing)• Trained new hires on my team to ensure quality and speed of service

Assisting with all the server operations that connect the Canadian and American offices. The server was a custom build and manual setup. Manage the internal network of computers and any technical issues that arise with clients and employees.

London, Canada Area

• Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.• Full Construction of WebPages using AdobeSuite Software. Full backend coding using PHP, CSS, XML, JavaScript and Jquery.

London, Canada Area

• Resolved advanced cell phone technical support calls using excellent customer service.• Full inbound calls using CTI desktop software, and Team Lead Level 2 Aid. • Resolved technical errors with Google Earth, Darwin, Pedigree, NM1, OneSource, BPSC, with a full understanding of Apple/Android/Windows OS• Supplied Mobile Internet support• Create repair orders for small businesses