Alex Bramhill Email & Phone Number

• Offering both onsite and remote support for all IT-related tasks for our clients, including troubleshooting various network infrastructures
• Monitoring network environments and conducting maintenance on servers and workstations
• Implementing and upgrading the latest infrastructure technologies
• Documenting and implementing best practices
• Provide advanced technical support for clients, resolving complex issues related to Microsoft technologies such as Windows Server, O365, Active Directory, Exchange, etc.
• Troubleshoot and resolve escalated incidents, ensuring timely resolution and minimizing downtime for clients

Toronto, Canada Area

• Supported client networks and overall system integrity using monitoring software (Automate)
• Developed new schemas for new and existing clients that complimented their existing IT infrastructure
• Performed on site service and hardware upgrade requests for clients

180 Bloor St. W

• Developed client facing web portals using ASP.NET, Javascript and C#
• Front and back end maintenance on several client solutions, as well as bug fixes
• Travelled to CBC Radio HQ’s to provide on site training and hand-overs to internal developers
• Strong critical thinking skills and ability to analyze situations and problem solve

70 East Beaver Creek Road

• Configured and maintained a variety of infrastructures for clients, specializing in LLP’s and financial firms
• Creating scripts to automate self-healing practices and aid in the improvement of sytem run times
• Achieved and maintained #1 amongst my team in key measurables (customer satisfaction, # of tickets closedand service timing)
• Trained new hires on my team to ensure quality and speed of service

Assisting with all the server operations that connect the Canadian and American offices. The server was a custom build and manual setup. Manage the internal network of computers and any technical issues that arise with clients and employees.

London, Canada Area

• Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation.
• Full Construction of WebPages using AdobeSuite Software. Full backend coding using PHP, CSS, XML, JavaScript and Jquery.

London, Canada Area

• Resolved advanced cell phone technical support calls using excellent customer service.
• Full inbound calls using CTI desktop software, and Team Lead Level 2 Aid.
• Resolved technical errors with Google Earth, Darwin, Pedigree, NM1, OneSource, BPSC, with a full understanding of Apple/Android/Windows OS
• Supplied Mobile Internet support
• Create repair orders for small businesses