Alex Bruzzi Email & Phone Number

Ireland

𝐃𝐮𝐭𝐢𝐞𝐬:● Deliver exceptional service to both business and personal customers during initial interactions.● Attentively listen to customer concerns, ensuring a thorough understanding to kickstart the problem-solving process.● Demonstrate a solution-oriented approach and maintain focus when addressing various customer queries.● Enhance customer contracts based on individual needs, consistently adding value to exceed expectations.● Collaborate with customers to identify and implement tailored solutions, fostering lasting relationships and loyalty.● Continuously strive for improvement in customer satisfaction through proactive problem resolution and personalized service.● Uphold a high standard of professionalism, ensuring a positive and memorable customer experience.● Regularly update product knowledge to provide accurate and relevant information to customers.● Work collaboratively with cross-functional teams to address customer needs effectively and efficiently.● Proactively seek opportunities to upsell or cross-sell products and services, contributing to business growth and customer satisfaction.

Ireland

𝐃𝐮𝐭𝐢𝐞𝐬:● Deliver exceptional service to both business and personal customers during initial interactions.● Attentively listen to customer concerns, ensuring a thorough understanding to kickstart the problem-solving process.● Demonstrate a solution-oriented approach and maintain focus when addressing various customer queries.● Enhance customer contracts based on individual needs, consistently adding value to exceed expectations.● Collaborate with customers to identify and implement tailored solutions, fostering lasting relationships and loyalty.● Continuously strive for improvement in customer satisfaction through proactive problem resolution and personalized service.● Uphold a high standard of professionalism, ensuring a positive and memorable customer experience.● Regularly update product knowledge to provide accurate and relevant information to customers.● Work collaboratively with cross-functional teams to address customer needs effectively and efficiently.● Proactively seek opportunities to upsell or cross-sell products and services, contributing to business growth and customer satisfaction.

Greater Chicago Area

𝐃𝐮𝐭𝐢𝐞𝐬:● Execute hardware teardown, assembly, and testing procedures.● Disassemble and assemble hardware components with precision and efficiency.● Conduct thorough hardware tests to ensure optimal functionality and performance.● Set up software systems with a focus on accuracy and efficiency.● Conduct comprehensive memory tests to identify and address any potential issues.● Ensure seamless integration between hardware and software components.● Implement stringent quality assurance measures throughout hardware and software processes.● Conduct rigorous testing protocols to identify and rectify defects, ensuring products meet or exceed quality standards.

Rio De Janeiro, Brazil

𝐃𝐮𝐭𝐢𝐞𝐬:● Conduct engaging and informative tours of Rio de Janeiro's iconic landmarks, historical sites, and cultural attractions.● Provide in-depth knowledge about the city's history, architecture, and vibrant culture to enhance the visitor experience.● Navigate through popular tourist destinations, such as Christ the Redeemer, Sugarloaf Mountain, Copacabana Beach, and the historic neighbourhoods of Santa Teresa and Lapa.● Adapt tour content and style to suit the interests and preferences of the audience, creating a personalized and memorable experience.● Ensure the safety and well-being of tour participants by adhering to all safety guidelines and protocols.● Handle inquiries and provide excellent customer service, addressing questions and concerns to enhance overall satisfaction.● Stay informed about current events, festivals, and cultural happenings in Rio de Janeiro to incorporate relevant information into tours.● Foster positive relationships with local businesses and vendors to enhance the overall tour experience and provide additional recommendations.

Rua General Canabarro 500, Tijuca, Rj.

𝐃𝐮𝐭𝐢𝐞𝐬:● Spearhead the management and regular posting of content on the Technology Blog within the IT department, ensuring relevant and engaging information dissemination.● Oversee organisation and management of project documentation on the Microsoft SharePoint Database, optimizing accessibility and collaboration for the project team.● Play a pivotal role in supporting GO LIVE training sessions during systems upgrades, ensuring seamless transitions and user adaptability to new technologies.● Contribute to enhancing user experience by developing comprehensive user manuals for Oracle CRM and SAP platforms, facilitating user understanding and proficiency in navigating complex systems.

Brazil

Stefanini Outsourcing Contract at Petrobras Distribuidora. Responsible for management and posting on the Technology Blog in IT department. In charge of Tech Projects documentation on Microsoft SharePoint Database. Supporting GO LIVE training during systems upgrades. Development of users manuals for Oracle CRM and SAP platform.𝐃𝐮𝐭𝐢𝐞𝐬:● Spearhead the management and regular posting of content on the Technology Blog within the IT department, ensuring relevant and engaging information dissemination.● Oversee organisation and management of project documentation on the Microsoft SharePoint Database, optimizing accessibility and collaboration for the project team.● Play a pivotal role in supporting GO LIVE training sessions during systems upgrades, ensuring seamless transitions and user adaptability to new technologies.● Contribute to enhancing user experience by developing comprehensive user manuals for Oracle CRM and SAP platforms, facilitating user understanding and proficiency in navigating complex systems.

Praia De Botafogo 300, Ed. Caemi

Provided technical support for the financial division. Ensured IT Support services, processes and procedures ran smoothly. Assisted staff with technical support for the resolution of desktop problems, incidents, issues and emergencies. In charge of Docprint service management system to print financial documents while adhering to confidentiality policies.

Rio De Janeiro E Região, Brasil

Provided technical support within the student support services divisions. In charge of workstations and network. Completed troubleshooting and repair workstations. Assisted and monitored students in tech labs during training and classes.

Esl - English As A Second Language

It Sec Specialist, Information Technology

Bachelor, Graduated Informatics Program, Information Technology

Certificate, Comptia Tech Career Academy Certificate