Alexandru Ilieş Email & Phone Number

London Area, United Kingdom

𝐆𝐨𝐒𝐭𝐮𝐝𝐞𝐧𝐭 | 𝐎𝐧𝐥𝐢𝐧𝐞 𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦 𝐟𝐨𝐫 𝐏𝐫𝐢𝐯𝐚𝐭𝐞 𝟏:𝟏 𝐓𝐮𝐭𝐨𝐫𝐢𝐧𝐠: GoStudent is a leading EdTech platform dedicated to connecting students with tailored private tutoring to meet individual learning needs, making quality education accessible worldwide.𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 & 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:● Managed a diverse portfolio of clients, from initial inquiry to ongoing support, driving engagement and satisfaction in a fast-paced environment.● Conducted needs analysis to recommend the perfect tutor match, overseeing trial lessons, and handling account setups for new clients.● Achieved over 97% response rate on inquiries, consistently meeting KPIs through proactive communication and relationship-building.● Proactively followed up with clients to enhance retention, drive referrals, and build long-term client relationships.

Wimbledon, England, United Kingdom

𝐌𝐨𝐫𝐥𝐞𝐲𝐬 𝐃𝐞𝐩𝐚𝐫𝐭𝐦𝐞𝐧𝐭 𝐒𝐭𝐨𝐫𝐞𝐬 𝐋𝐢𝐦𝐢𝐭𝐞𝐝 | 𝐄𝐥𝐲𝐬 𝐨𝐟 𝐖𝐢𝐦𝐛𝐥𝐞𝐝𝐨𝐧:A flagship retail destination within the Morley's group, Elys of Wimbledon sets the standard for quality and style, meticulously curating premium furniture offerings.𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 & 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:● Analysed sales pipeline trends and customer preferences to optimise inventory and enhance sales strategies.● Facilitated effective communication channels between buyers, suppliers, and internal stakeholders to ensure seamless operations and timely delivery of goods.● Led sales initiatives in the furniture department, consistently achieving an impressive average sale value of £1,652 and securing a top 5% ranking among sales professionals.● Provided expert guidance and assistance to customers, both in-store and over the phone, resulting in enhanced satisfaction levels and a notable 20% increase in overall customer satisfaction.

Loughborough, England, United Kingdom

𝐂𝐮𝐫𝐫𝐲𝐬 | 𝐂𝐚𝐫𝐩𝐡𝐨𝐧𝐞 𝐖𝐚𝐫𝐞𝐡𝐨𝐮𝐬𝐞:A renowned phone retailer with a focus on delivering exceptional customer service and cutting-edge technology solutions.𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 & 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:● Expertly managed online sales inquiries and customer interactions, achieving a successful switch sell rate of 70% by providing tailored handset recommendations and SIM-only plans.● Identified and resolved multiple customer issues within the first two months, enhancing the customer journey and facilitating product sales, resulting in a 5% improvement in customer satisfaction.● Cultivated strong rapport with customers through exceptional phone etiquette and professionalism, building solid relationships with over 90% of clients.● Took proactive measures to address customer dissatisfaction, resulting in a remarkable 90% resolution rate and a notable 20% reduction in customer complaints.

Loughborough, England, United Kingdom

𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥 𝐓𝐫𝐚𝐢𝐧𝐞𝐫:Committed and passionate personal trainer dedicated to fostering client fitness achievements and promoting healthy lifestyles.𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 & 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:● Provided personalized fitness training and dietary guidance to individuals, helping them achieve their health and wellness goals.● Successfully trained and assisted five clients in improving their fitness levels and adopting healthier lifestyle habits.● Developed tailored workout plans and dietary recommendations based on individual needs and fitness objectives.● Monitored client progress and provided ongoing support and motivation to ensure sustained results.

Loughborough, England, United Kingdom

𝐕𝐨𝐝𝐚𝐟𝐨𝐧𝐞:A leading telecommunications company committed to delivering exceptional service and innovative solutions to its diverse customer base.𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬 & 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬:● Improved customer satisfaction scores by 15% through personalised interactions and a better understanding of customer needs.● Provided customers with precise information, quotes, and pricing details, resulting in a 10% increase in customer confidence.● Maintained detailed and accurate records of customer interactions, leading to a 20% improvement in internal communication efficiency and seamless collaboration with team members.● Engaged in upselling and cross-selling, achieving a 12% increase in revenue while adhering to all appropriate FSA regulations.