Manage HRIS and work with managers to make any employee changesOrganize 2-4 employee engagement events each month for 400 employeesRecruit and hire 1-2 employees each weekCollaborate with managers to resolve employee relations casesLead new hire orientation each week

Put together and manage a 75 ft. yacht’s charter programAssess and create job descriptions for the captain, steward, and chef positions Review resumes and conduct interviews for each position, resulting in a full-time captain and crewOrganize the yacht in the lean six sigma process to make things as efficient as possible on the vesselCoordinate with multiple contractors to fix large mechanical fixes as they ariseMaintain and nurture a relationship with the charter… Show more Put together and manage a 75 ft. yacht’s charter programAssess and create job descriptions for the captain, steward, and chef positions Review resumes and conduct interviews for each position, resulting in a full-time captain and crewOrganize the yacht in the lean six sigma process to make things as efficient as possible on the vesselCoordinate with multiple contractors to fix large mechanical fixes as they ariseMaintain and nurture a relationship with the charter brokerIncreased monthly revenue by $35,000Created and launched online marketing (website, Instagram, Facebook, Boatsetter, Getmyboat) Show less

Conducted in-depth consultation sessions and optimization meetings with clients to troubleshoot advanced questions and ensure successful onboarding of Cvent software. Aligned end-users with software solutions, consisting of products and professional services, while improving efficiency and client focus through cross-utilization of knowledge and resources.Consulted with internal teams to optimize and structure recommendations that best suited KPIs to measure success and reach our… Show more Conducted in-depth consultation sessions and optimization meetings with clients to troubleshoot advanced questions and ensure successful onboarding of Cvent software. Aligned end-users with software solutions, consisting of products and professional services, while improving efficiency and client focus through cross-utilization of knowledge and resources.Consulted with internal teams to optimize and structure recommendations that best suited KPIs to measure success and reach our clients’ goals. Analyzed usage metrics and potential software add-ons, creating more than 7 sales opportunities per quarter and maximizing Cvent planning software usage for 70+ clients in less than five months. Show less

Work with ~60 customers per day to handle all of their business banking needsSell 85% of potential customers on our service per inbound calls a dayEducated customers on how to best use our serviceTroubleshoot issues pertaining to customers regarding fraudulent activity and coordinate with expert teams to reach a resolutionTook on extra projects like writing help articles to walk through customer’s through specific processesHelped train 15 new hires after being on the job for… Show more Work with ~60 customers per day to handle all of their business banking needsSell 85% of potential customers on our service per inbound calls a dayEducated customers on how to best use our serviceTroubleshoot issues pertaining to customers regarding fraudulent activity and coordinate with expert teams to reach a resolutionTook on extra projects like writing help articles to walk through customer’s through specific processesHelped train 15 new hires after being on the job for 2 months Show less

Restructured and trained 50 managers and supervisors on new worker’s compensation processOrganized and trained key individuals on emergency evacuation process to reduce evacuation times by 10 minutesOrganized audiogram testing for 1,100 employeesEnsured Nike’s 90+ contract companies had up to date certificate of liability insurance on file

First point of contact for managers relating to policy, employee relations, corporate communications, and employee transactions for an 1,800 employee hospitalWorked on various projects including: data validation within excel, updating policies, updating job descriptions, processing annual pay increases, creating a contract employee onboarding process, and leading 20 training sessions on how to use the new HRIS (Human Resources Information System)Facilitated and resolved employee… Show more First point of contact for managers relating to policy, employee relations, corporate communications, and employee transactions for an 1,800 employee hospitalWorked on various projects including: data validation within excel, updating policies, updating job descriptions, processing annual pay increases, creating a contract employee onboarding process, and leading 20 training sessions on how to use the new HRIS (Human Resources Information System)Facilitated and resolved employee relations cases with managers and employeesManaged FMLA leaves and absences program consisting of ~30 open cases at any given timeStreamlined HRIS operations by leading transition to a paperless systemIncreased positive responses on new employee survey by 17% by revamping new employee orientation into an engaging and interactive first dayMarketed the employee engagement survey which increased our response rate by 9%Reduced missed breaks from 1.5% to 0.3% by rolling out an initiative to managersLed 4 temporary workers for file audit project to ensure all employee records were compliant with Joint Commision (accreditation body for hospitals) standards and regulations Show less

Interviewed individuals to fill out surveys in a pay-for-performance atmosphereAdapted my strategic communications approach to connect with each respondent Gathered unbiased research from 500+ calls each dayCompleted 30% more surveys than the average employee

Revamped new hire orientation to be more interactive and engaging and taught 30 new hiresAssisted Engagement Coordinator with brainstorming and setting up eventsLead the process improvement project at a community care clinic to refine operations and upgrade equipmentConducted initial screening interviews with job applicants and presented top candidates to hiring managers

Passed medication to 25 residents accurately and timelyLead 2-4 CNA’s during shift and ensured all tasks were completed

Managed 8–16 people during shifts by delegating tasks and verifying quality standards were metReacted and adapted to the varying business levels during a shiftEnsured all shift responsibilities were completedFollowed up with each staff member multiple times during each shift to ensure they were completing their duties correctly and timelyExecuted hands-on training for new crew members and boosted employee morale through engagement practices each dayOrdered inventory every 3… Show more Managed 8–16 people during shifts by delegating tasks and verifying quality standards were metReacted and adapted to the varying business levels during a shiftEnsured all shift responsibilities were completedFollowed up with each staff member multiple times during each shift to ensure they were completing their duties correctly and timelyExecuted hands-on training for new crew members and boosted employee morale through engagement practices each dayOrdered inventory every 3 days with accuracy, preventing over and under stocking Show less