Alex Carr Email & Phone Number

Sydney, Australia

Sydney Cbd

Proposed and introduced business analytical reporting for the Fundraising Dept.; streamlined data and created various reporting measures for management. This allowed management to accurately budget and prepare cash flow forecasts each financial year and identify areas for improvement.Proposed and implemented a new payment gateway for the Fundraising Dept., to streamline and increase fees and charges which increased income, offering various options of payment and to debit supporters needs.• Financial Reporting – Produced complex regular financial & ad hoc reports as determined by the Fundraising Manager & National Director tracking campaigns & other key donor activity• Financial Administration Support – Managed & oversaw the purchasing aspect to ensure a tight control is kept on expenditure via TechOne. Raised/Approved invoices/PO’s as required. Completed/Provided end of month financial journals• Database Management – Maintained & updated the thankQ database with donor information as needed, data cleansing, bulk uploads, worked with thankQ support on updates/errors• Database Administration - Processed incoming donations on a daily basis.• General Administration - worked with ICT Dept, worked with internal & external stakeholders

Sydney Cbd, Australia

Telephone enquires thankQ database Financial reporting Office supportManaging partnership fundraising programme Invoicing

Sydney Area, Australia

Dealing with hospitals in relation to heart valve orders.• Database Administration – Processed & updated records in SAP• Customer Service - dealt with customers via phone, email• Financial Admin Support – when requested raised credits in SAP• Pricing – dealt with pricing of items• Logistics – liaised with customers over delivery dates, timing of order, direct to store• Reporting – ensured all orders were allocated for shipment with DC

Epping, Sydney, Nsw, Australia

• Database Administration - Processed and ensured various customer orders, records were up-to-date, stock, reservations within the SAP database• Financial Admin Support – when instructed raised credits within SAP, dealt with pricing of items• Customer Service - liaised with customers via phone, email, putting together new line forms for customer, new ranges, Ecomm• Customer Presentations –prepared customer presentations for the Sales reps• Logistics – handled stock issues with warehouse & customers, liaised with customers over delivery dates, timing of order, direct to store• Financial Reporting – kept records up-to-date on weekly sales via the customers’ accounts, kept the customer order books up-to-date with order records • Reporting – produced reports for Depts, i.e. new lines, product ranges, sales figures

Chippenham

Liaised with multiple service areas and external providers in ensuring requirements for implementation of a website of Eforms; ensured captured information appeared in multiple databases. This improved customer service, a smoother end to end process with improved Performance Indicators. • Budgets – managed monthly & yearly service area budgets, completed journals/transfers, liaised with managers, setup of budgets, worked with service area to create saving's, generated income• Database Management - IT systems i.e. Lagan & EXOR - setup for Dept., VAN Guard CAP Charts – created charts from PI’s, Eforms - setup on web, scripted for web, created and maintained for various service areas• Fees & Charges - maintained the services charges to the public & contractors• Financial Admin Support - Sourced financial information for various aspects i.e. breakdowns of contractor payments, income, expenditure. Created invoices/credits for various goods/services via SAP GUI. Ordered goods/services via SAP Portal, managed PO's raised in SAP Portal for other individuals i.e. buyer• Performance Indicators - National Government set indicators i.e. NI195 Litter/Detritus - liaised with inspectors, worked with them for the results• Customer Service - dealt with customers via phone, email and face to face, gave presentations, liaised with staff over the roles i.e. provided work, overview of their roles, worked with other Depts.,• Service Level Agreements – maintaining the Depts., SLA’s and writing up new ones when required• Compliance - Organised staff training, kept records up to date, ensured service staff had sufficient training, organised Health & Safety days, drafted the agenda for the days• Management - Managed 6 staff members, approving holidays, managed sickness & cover i.e. agency staff cover

Newdigate, Dorking

• Database Administration – used Auto CAD to complete drawing of buildings for reports. Inputted the data for EDF, spreadsheets for data records. Sourcing equipment for jobs i.e. scissor lifts, cherry pickers, etc• Financial Admin Support - Raised purchase orders for equipment ordering for sites, dealt with invoice queries, raised job no’s/quotes• Logistics – Workloads; Organised surveyors workloads for external customer e.g. EDF, Dealt with other departments, worked with other departments to deadlines • General Administration - liaised with clients, planned surveyors diary’s, arranged survey’s, made appointments with clients/residents, raised job no’s/quotes, arranged access into properties, closing projects, raised contract reviews, dealt & solved any queries, archived folders for old reports, organised the filing system• Customer Service – Handled telephone queries, booked contractors, sorted out problems & solved them i.e. if contractor does not show, brings the wrong equipment, etc• Equipment - PDA’s fixing/troubleshooting.

Chippenham

• Customer Service – Liaised with estate managers & residents on repair queries, Answered the telephone, Worked on reception, Dealt with contractors i.e. booking repairs, follow up work, etc• Database Administration - Data Entry, Logging repair requests, Checking repair requests i.e. information correct• Financial Admin Support – Raised invoices, authorised invoices• General Administration - Carried out other admin duties i.e. incoming & outgoing post, e-mails, out of hour sheets, dealt with other departments

Corsham

• Database Administration - Created & maintained spreadsheets, developed new online databases. Records verifying information sent to us from other sources • Customer Service - Dealt with customers & other departments on the telephone, dealt with e-mails sent by customers & other departments• Presentations - Communicated information to the team & customers on various aspects• General Administration - Managed office supplies, in line with set budgets. Provided a helping hand to others in the team, kept records up to date i.e. visitors list, organised meetings

Devizes, Marlborough & Swindon

• Customer Service - Dealt with customers concerns & queries, dealt with phone queries, with customers concerns & queries also found solutions, upsold NatWest products• Banking - Handled money, maintained the stock levels i.e. cash, stationary, etc, carried out various customer transactions, balancing the bullion order, sorting out any cash differences, standing orders, direct debits, CHAPS payments & foreign payments, renewed loans/overdrafts & ensured all the correct & relevant paper work was in order and completed, opening new loans for businesses, opening new business accounts• Management - Managed the other cashiers• Scheduling - Worked to schedules i.e. ensuring all monthly cash checks have been completed by the end of the month• General Administration - Drafted letters for customers on the behalf of my manager, looked after my managers portfolio e-mails, diary i.e. updating, etc, Dealt with general requests from customers • Financial Reporting - Ensured that the day to day transactions/reports where completed, general running & providing advice to businesses who’s accounts are in trouble

Guildford & Chippenham

• Duties included: Customer service, Serving customers i.e. taking their orders, Training new staff members, Stock/Waste control i.e. inputting data, Chef and cleaner

Hnd Business, Business Administration And Management, General, Distinction

Activities and Societies: Kick Boxing•Marketing, •Managing Financial Resources, •Organisations & Behaviour, •Organisations, Competition &.

Avce (Double Award) Business Advanced & Maths Gcse, Business Administration And Management, General, Dd & D

•Business Law, •The Competitive Business Environment, Motivating & Developing People, •Business Finance, •Business at Work, •Marketing.

Gcse’S

•English Language (C), •English Literature (C), •Maths (E), •Double Science (DD), •Geography (C), •Graphics (A), •IT (D), •French (E)