Alex Castillo Email & Phone Number

Los Angeles, Ca, Us

Los Angeles Metropolitan Area

● Manage a book of business of approximately 2.5 million dollars, impacting +6,500 financial/community stakeholders & +70 client sites. Serve as the primary point of contact for clients while responsible for reporting monthly KPIs, product implementation, MOY/EOY data analysis/reviews, & regular account health forecasting to optimize performance.● Lead account renewal/expansion opportunities (with a projected 92% net renewal rate) by facilitating +130 implementation & client onboarding meetings, coordinating +80 client site assessment visits, managing rosters for +5,000 product users, & developing client-facing professional coaching workshops for 400+ stakeholders on strategic best practices/data analysis.● Develop account renewal action plans (increasing site expansions by 46%, product session usage by 121%, & average student achievement by 63%) by coordinating & building playbooks across internal cross-functional teams, facilitating KPI tracking/goal setting, & providing solutions-oriented approaches to the challenges/needs of external stakeholders.● Lead & facilitate regional team meetings & lead 1:1 account/strategy mentoring. Develop & instruct an on-going series of internal professional development courses for +40 colleagues focusing on account health forecasting, churn-prevention, relationship building, & product demonstration best practices. Assist in the hiring & interview process of new CSM team members.

Seoul, South Korea

◍ Led, instructed, & created year-long curriculums for two international economics courses & one English language professional development course for +600 community stakeholders while increasing student engagement by 55% & academic growth by 30%.◍ Collaborated weekly with multi departmental cross-functional teams to align & solve administrative/student pain points & provided +30 homeroom students with academic support, interpersonal coaching, & continuous feedback. ◍ Organized & implemented quarterly community programming events servicing +1,500 community members while serving as first point of contact for external and internal stakeholders.

Gyeonggi, South Korea

◍ Led & instructed eight English Language Arts programs & two English language professional development courses for +2,200 community stakeholders while maintaining a 97% evaluation score. Created & implemented four 30-week intercultural communication courses & sixteen 2-week English-language intensives for +1,000 students while increasing student engagement by 45% & camp enrollment rates by 40%.◍ Supervised & directed the hiring/onboarding processes of eight new English language instructors & provided professional coaching. Developed curriculum covering best administrative practices, classroom management, & cross-cultural relationship building.◍ Managed six academic intervention courses for +80 students (maintaining a 95% student retention rate) & collaborated with school cross-functional teams to design strategic intervention plans. Collaborated with & provided swift communication to administrative/academic teams to determine KPIs/academic measures of success.◍ Organized, coordinated, & executed monthly community programming events serving +4,000 community stakeholders while regularly interfacing as first point of contact for internal & external cross functional teams.

Greater Boston Area

◍ Coordinated biannual open house events for +2,000 prospective students while serving as first point of contact to key external/internal stakeholders including attendees, staff & administration. ◍ Managed +10 daily tours serving upwards of +100 prospective students daily & oversaw increase in prospective new student interest over the course of the 2011 - 2012 year.◍ Led hiring process & implemented biannual training seminars for new employee onboarding process. Provided continuous feedback/professional coaching for +40 admission office tour guides.

Master Of Education - Med, International/Global Studies

MEd in Globalization and Research. Focused primarily on diversity in higher education and tech integration in the classroom during my.

Bachelor Of Science (B.S.), Political Communication, Summa Cum Laude (Valedictorian)

Activities and Societies: Communications, Politics, & Law Association President, Undergraduate Admission Supervisor, Gold Key Honor.