Alex Cetin Email & Phone Number

Huntington Beach, Ca, Us

Huntington Beach, Ca, Us

Irvine, California, United States

● Provided technical support to over 800 City of Irvine employees via phone, remote connection, email, or in-person, addressing hardware and software-related issues.● Provided technical support/repair services to devices such as desktops, laptops, network printers, scanners, audio-video conferencing equipment, cellphones (Android & IOS), tablets, and VoIP phones.● Imaged and configured hundreds of laptops, desktops, and mobile devices. ● Conducted system upgrades, patches, and updates to ensure systems are current and secure.● Recorded incidents and task ticket details in ServiceNow; utilized Active Directory and SCCM.

Fountain Valley, California, United States

● Completed ahead of schedule, the short-term contract role of integrating 297 employees from Kingston-HyperX into Hewlett-Packard.● Solved HP employee software issues: PC Setup Provisioning, (Re)Image, Password Reset, BitLocker, Network Drives, One Drive, BIOS-System Firmware, Connectivity, Microsoft 365, and Endpoint Configuration (SCCM)● Solved hardware issues with Laptops, Tablets, Printers, Docking Stations, and Computer Peripherals.● Performed local/remote troubleshooting through diagnostic techniques and pertinent questions

Irvine, California, United States

● Configured and managed thousands of user PC workstations in person and remotely● On a regular basis, simultaneously imaged and reconfigured 16 computers at a time● Utilized ServiceNow, CMDB, Microsoft Active Directory, Cisco VPN, Citrix VPN, and Bomgar-Beyond Trust● Saved the company thousands of user hours by redesigning the setup process for new and existing computer workstations● Performed technical support for computers, application software, operating systems, connectivity to networks, printers, and other network-attached equipment● Configured and managed Cisco and Citrix VOIP phones, portable computing devices, printers, and peripherals● Logged, researched, and accurately resolved end-user inquiries and problems in a timely manner

Huntington Beach, California, United States

● Cultivated and maintained relationships with over 40 electronics manufacturers ● Managed staff in technical, customer service, office, and sales positions ● Hired, trained, motivated, mentored, and measured the performance of employees ● Assigned duties, established performance standards, and work schedules ● Negotiated employee compensation and changes in responsibilities ● Accomplished continuous improvement of operational processes in a high-performance company● Maintained an organized, efficient, and profitable company ● Negotiated workload contracts and compensation from warranty providers● Lead an effective teamwork environment through facilities of meetings and close collaboration

Huntington Beach, California, United States

● Provided technical support to many companies to increase computer user and system efficiencies ● Installed and configured hardware and software on hundreds of desktop PCs, laptops, tablets, workstations, and servers; ranging from single installation to systems with over 100 concurrent users ● Designed, planned, replaced, repaired, upgraded, and maintained hardware and software; implemented system upgrades; installed new and additional hardware and software ● Investigated and resolved computer user support requirements by answering questions about hardware and software● Provided onsite and remote technical support and training in a timely and effective manner ● Set Up and configured thousands of Routers, Switches, Printers. and other IT and AV equipment

Bachelor'S Degree, Business Management And Business Law, 3.7 Out Of Maximum 4.0

Bachelor'S Degree, Marketing, 3.7 Out Of Maximum 4.0