Alex Chavarría Email & Phone Number

Costa Rica

São Paulo, Brasil

Directs and monitors all activities for large, high risk, major technology-based projects from initiation to delivery following Agile’s SAFe and Scrum Frameworks.- Facilitate all team meetings, including the Daily Stand-up, Iteration Planning, Iteration Review, and Iteration Retrospective.- Help the Product Owner in their efforts to manage the backlog and guide the team while facilitating a healthy team dynamic with respect to priorities and scope.- Remove impediments and help the team to remove impediments by orientating them to the correct personnel- Providing all support to the team using a servant leadership style whenever possible, and leading by example- PI Planning participation and coordination of all team activities and ceremonies - Facilitate Release Train Engineer Team’s PI Objectives, team’s progress toward team goals- Focus on ever-improving team dynamics and performance- Help the team manage interpersonal conflicts, challenges, and opportunities for growth- Assist the team in constantly improving the quality of their deliverables and meeting the Definition of Done

Costa Rica

Directs and monitors all activities for large, high risk, major technology-based projects from initiation to delivery following Agile’s SAFe and Scrum Frameworks.- Facilitate all team meetings, including the Daily Stand-up, Iteration Planning, Iteration Review, and Iteration Retrospective.- Help the Product Owner in their efforts to manage the backlog and guide the team while facilitating a healthy team dynamic with respect to priorities and scope.- Remove impediments and help the team to remove impediments by orientating them to the correct personnel- Providing all support to the team using a servant leadership style whenever possible, and leading by example- PI Planning participation and coordination of all team activities and ceremonies - Facilitate Release Train Engineer Team’s PI Objectives, team’s progress toward team goals- Focus on ever-improving team dynamics and performance- Help the team manage interpersonal conflicts, challenges, and opportunities for growth- Assist the team in constantly improving the quality of their deliverables and meeting the Definition of Done

Heredia, Costa Rica

Directs and monitors all activities for large, high risk, major technology-based projects from initiation to delivery.- Projects cross platforms, applications, and/or business lines.- Works with business partners to develop technology concepts, requirements, design alternatives, project schedules, and costs for new systems initiatives.- Plans and directs complex program schedules and budget, monitoring project status in comparison to cost/time projections.- Provides consistent and comprehensive status reports, project updates, and ongoing cost analyses, significant issue management and resolution, communication with business lines and technology management, often at senior management levels.- Act as an internal consultant within technology and business groups to re-engineer technical processes for greater efficiency, reports to a Technology Manager.• Managing project installations with the following technologies: Extract Translate Load (ETL), WebLogic, SunOne, UNIX, Oracle, F5 Load balancer and Oracle hardware.• Implementing projects in a high availability environment meaning no system downtime during implementations.• Extensive experience with reviewing, ordering, and building hardware for new technologies.• Using HP OVO and Mercury Business Availability Center to monitor production environment• Define and write non-functional requirements• Using Microsoft Project to create project schedules and the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook and Visio), Sharepoint, STAMP, Crest, and Project management universal workstation• Excellent communication and critical thinking skills.• Strong team player and self-starter.• Extremely organized• Work well under pressure/stressful conditions• Excellent communication skills• Experience with fraud products in the banking industry

Heredia, Costa Rica

Improve organization performance and achieve program goals by developing and executing end-to-end project management activities. Demonstrate creativity and flexibility when creating and driving project plans and estimates, scope and requirements from implementation to deployment. Report on execution of deliverables.Demonstrates leadership qualities, customer interface/relationship skillsProactively manage and monitor execution of deliverables and status in an effective mannerParticipates in quality assurance practices and report validationWorks with other business partners to develop/suggest potential new ideas and solutions to improve operations and process efficienciesSupports root cause analysis as required regarding platform tools and data supported issuesEnsure resolution of cross segment/team project issues, risks, and/or conflictsProactively eliminate critical path road blocks to help ensure successful delivery of the solutionTake steps to proactively mitigate project risk as defined/required in project plan.Ensure project members effectively manage dependencies, budgets, and scheduleEnsure the project stakeholders' expectations are understood and managedReport and manage overall project/release status back to the project sponsor and stakeholdersTake responsibility for end-to-end solution delivery, ensuring timely delivery of high quality project deliverables through effective team communications and focus on qualityEnsure peer and/or quality reviews are completed for each project and address findings with project teamReview and be responsible for the overall development and integration of requirementsEnsure that all requirements, project plans, and changes to commitment are communicated to all affected team membersEnsure that the project team follows all quality assurance processes, including periodic reviews and transitionsEnsure that the project's assigned portion of the business case planned value is delivered.

Costa Rica

- Manages customer project delivery· Revenue as detailed in Impact section· Large/ moderately complex/ local or sub-region· Medium/ high risk· Medium / high complexity legal and commercial issues- Manages project financials including P&L· Meets or exceeds Solution Opportunity Approval and Review (SOAR) approved budgets· Provides reliable financial forecasts to HP Services (HPS) management- Manages business development· Identifies and develops new opportunities on current project· Supports qualification and opportunity assessment for large and moderately complex opportunities· Acts as opportunity manager for medium to high risk deals- Manages client relationships· Manages mid to upper level client delivery relationships· Frequently represents the organization to external customers/clients- Manages project team· Manages internal as well as external resources with a team size less than 20 people· Mentors and encourages skill development of project team members· Provides performance review input and indication of area of development for team members

Costa Rica

Manage software projects using regular and common PM’s skills and knowledge.- Implement respective knowledge to build project tasks successfully- Ensure projects are set up for delivery and use all appropriate Hewlett-Packard documentation and systems to plan, manage, record and report on projects- Ensure project close down is completed in timely manner, facilitate customer satisfaction surveys for projects as required- Ensure accurate revenue forecasts and actuals are maintained for projects, analyze and action gaps in the reporting on billed vs unbilled revenue on all types of projects. Gather and report all identifiable and collected expenses and time associated from internal and external project team members for assigned projects in support of actual time/cost tracking of profit and loss status against project statements of work- Timely and accurate monitoring and reporting of performance measures. Generate MyPRS and SAP Reports.- Coordinate release status along with other Project Managers- Software Deliverables on specific dates- Projects implementation and follow up- QA Process Implementation- Coordinate with several teams around the globe to successfully accomplish project task. Coach individuals- Facilitate exchange of information between various stakeholders to help planning of recruitment, capacity, infrastructure, etc.- Home Office Worker- Training provided to new employees

Costa Rica

Customer support over the phone, chat and email.- Technical Support for Company Vice-presidents- Computer troubleshooting on Hardware- Remote Access systems.- SAP (Several Instances)- Microsoft Project- Microsoft Office- Windows (All versions)- VISIO, Evolve- WFM (Work Force Management- CITRIX- All applications used by the company on daily basis.

Costa Rica

Mission Critical – Server’s support. On phone server’s support and on site USA engineer’s support via phone as well.- Server software’s installation remotely and help on site engineers to install it step-by-step guidance- Monitor server behavior to assure they all are running fine with no issues- On-Call Support (24x7 – 365)- Customer care and external engineers support over the phone and email- Create monthly and weekly metric reports- Training provided to new employees- Proactive Program Specialist- Global Deployment Services

Costa Rica

Contributing to ensure the account metrics effectively while maximizing resources as much as possible; ensure account is properly staffed and plan accordingly to assure SLA achievement.- Administrative tasks- Support above 20 employees- Create metrics report- Create projects to improve agents skills- Prepare training materials- Training provided to new employees- Develop process and standardization

Costa Rica

Outsourcing and internal nurse’s payment system analyst.- Create and monitor payment time cards- Compiling information or data for annual and monthly reports (budgets and cash flow reports)- Among other activities

Master'S Degree, Project Management, 93/100

Bachelor'S Degree, Systems Engineer, 94/100