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Alex Chen is listed as Regional Business Development | Aftersales | Process Improvement | Team Management | Key Account Management based in Singapore. AeroLeads shows a matched LinkedIn profile for Alex Chen.
Alex Chen previously worked as General Manager - Customer Service & Parts Sales at Daimler Commercial Vehicles Sea and Senior Manager- Aftersales, General Distributor Markets-SEA, South Asia & Pacifics at Daimler Sea. Alex Chen holds Bachelor Of Business Administration - Bba, Business Administration And Management, General from Edith Cowan University.
I have a proven track record in regional business development, automotive parts & service marketing and customer service. I am driven and goal-focused. Skilled in business channel management, business development strategy, key account management and customer service. A hands-on leader who is driven and place importance on mentoring and coaching team members to perform at their best.
A career timeline built from the work history available for this profile.
Singapore
Effectively manage channel partners in 13 markets in the region, develop and executive strategies to ensure parts and service business growth for Mercedes-Benz commercial vehicles. Building strong relationships with dealers/distributors, closely support them for aftersales standards, operational excellence and customer satisfaction.
Singapore
Responsible for the MB distributors and dealers of 11 regional countries in the areas of aftersales operations such as customers satisfaction, technical and warranty, process improvements, parts & service business development/sales for Mercedes-Benz passenger cars. Lead the project in the dealers aftersales operation set up in Myanmar, Laos, Cambodia and Sri Lanka.More than doubled the parts & service revenue in the period.
Singapore
Responsible for all distributor/dealer aftersales topics in Malaysia, Vietnam, Cambodia. Supported the set up of distributor aftersales operation in Malaysia. Increased customer satisfaction at in-country dealers and spare parts & service sales for both PC & CV.
Melbourne, Australia
Start-up business in Australia, supplying timber flooring and hand painted ceramic tiles to home developers. Eventually, the business was sold in 2001 at a profit.
Singapore
Lead a team of 6 sales professionals in SPH newspaper advertisement sales, generated substantial revenue growth for SPH, targeting clients in the financial sector. Coach and mentor team members to become proficient in consultative selling and skilled key account managers.
United States
• Business Development of company's range of bath and bedding textile products for the US west coast operation, selling to departmental stores and specialty shops.
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Alex Chen is listed as Regional Business Development | Aftersales | Process Improvement | Team Management | Key Account Management.
Alex Chen is based in Singapore.
Alex Chen has worked for Daimler Commercial Vehicles Sea, Daimler Sea, Jetable Flooring, Singapore Press Holdings, and Northstar Corporation, Inc..
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Alex Chen holds Bachelor Of Business Administration - Bba, Business Administration And Management, General from Edith Cowan University.
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