Alex Cheng Email & Phone Number

🌟 Experienced Professional in International Business & Operations 🌟With over 15 years of diverse experience across international business operations, retail management, and customer service, I bring a proven track record of enhancing operational efficiency and driving exceptional customer satisfaction. My career spans roles in both Hong Kong and the UK, where I have honed my skills in billing administration, client services, and team leadership.🔹 Current Role: As a Billing Administrator at Telecom Acquisitions Limited, I manage intricate billing processes, liaise with cross-functional teams, and ensure accurate and timely billing for over 10 broadband brands. My role involves thorough checks, handling customer queries, and resolving billing issues efficiently.🔹 Previous Experience: My tenure at the Hong Kong Jockey Club included supervising a large control centre operation, managing system performance, and leading a team to deliver top-notch service across retail branches. I also have a strong background in client services from my time with Less Tax 4 Landlords Limited, where I excelled in onboarding clients and supporting high-net-worth individuals.🔹 Key Skills:Expertise in international business cooperation and system operation controlAdvanced skills in retail operation, client management, and trainingProficient in Microsoft Office, CRM systems, and document managementTrilingual communication skills (English, Cantonese, Mandarin)Strong attention to detail and operational accuracy🔹 Passion & Interests: Outside of work, I am an avid cyclist, swimmer, hiker, and camper. My love for travel and technology fuels my curiosity and desire for personal growth. I value the uniqueness of human experiences and continually seek to learn from different cultures and perspectives.I am always eager to connect with like-minded professionals and explore new opportunities that align with my expertise and passion for continuous improvement.Let’s connect and explore how we can collaborate!

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  De Montfort University

  Public Administration