Alex Choo Email & Phone Number

• Lead a team of 5 engineers and analysts to set hiring plans, optimally schedule labor, create meaningful metrics/dashboards, and providing process improvements to multiples lines of business• Drove $25M in labor cost avoidance for new park expansion by creating actionable metrics and partnering with teams to update labor plans while maintaining guest service• Directed the creation and rollout of PowerBI dashboards across 600 users driving 2k monthly views to measure key financial and… Show more • Lead a team of 5 engineers and analysts to set hiring plans, optimally schedule labor, create meaningful metrics/dashboards, and providing process improvements to multiples lines of business• Drove $25M in labor cost avoidance for new park expansion by creating actionable metrics and partnering with teams to update labor plans while maintaining guest service• Directed the creation and rollout of PowerBI dashboards across 600 users driving 2k monthly views to measure key financial and project health metrics and drive process improvements • Created key labor and headcount metrics to compare across domestic and international parks identifying key areas of focus for labor efficiency projects• Provided strategic analysis through recommendations in capacity planning and labor efficiency to help launch new immersive experiences and business models to capture new audiences Show less

Orlando, Florida

• Coordinated future headcount plans for a large expansion project which helped quantify and adjust timing of hires to save over $20M in pre-opening expense• Captured $4M in labor savings from 2018 through 2021 through dynamic labor scheduling and process improvements which improved labor efficiency by 109%• Directed the implementation of forecasting demand and optimally scheduling labor to over 40 food and beverage locations using UKG Workforce Central which resulted in $2M of labor… Show more • Coordinated future headcount plans for a large expansion project which helped quantify and adjust timing of hires to save over $20M in pre-opening expense• Captured $4M in labor savings from 2018 through 2021 through dynamic labor scheduling and process improvements which improved labor efficiency by 109%• Directed the implementation of forecasting demand and optimally scheduling labor to over 40 food and beverage locations using UKG Workforce Central which resulted in $2M of labor savings Show less

Orlando, Florida Area

• Oversaw the creation and implementation of dynamic scheduling for security Screening and Turnstile Operations which included time studies and process improvements resulting in $1M of annual labor savings• Delivered $5M of incremental revenue in 2016 through revenue forecasting, goal setting, and weekly reporting for guest facing ticket sales• Created process for updating park capacity planning metrics with data from all domestic and international parks which are used to plan future… Show more • Oversaw the creation and implementation of dynamic scheduling for security Screening and Turnstile Operations which included time studies and process improvements resulting in $1M of annual labor savings• Delivered $5M of incremental revenue in 2016 through revenue forecasting, goal setting, and weekly reporting for guest facing ticket sales• Created process for updating park capacity planning metrics with data from all domestic and international parks which are used to plan future expansion requirements Show less

Orlando, Florida Area

• Developed resort transportation models to provide cost effective recommendations on routing, vehicle type and capacity, fleet sizing, and different maintenance and operational scenarios resulting in $3M in cost avoidance• Created and implemented tools to improve accountability, visibility, and communication of maintenance processes between multiple teams to reduce maintenance duration by 20% and equipment downtime• Performed a workspace capacity assessment, resulting in additional… Show more • Developed resort transportation models to provide cost effective recommendations on routing, vehicle type and capacity, fleet sizing, and different maintenance and operational scenarios resulting in $3M in cost avoidance• Created and implemented tools to improve accountability, visibility, and communication of maintenance processes between multiple teams to reduce maintenance duration by 20% and equipment downtime• Performed a workspace capacity assessment, resulting in additional space and equipment for ride vehicle maintenance saving $2M annually Show less

Orlando, Florida Area

• Completed projects to identify $1M in annual labor savings from scheduling/routing efficiencies and creating labor standards in our Technical Services Division• Created a financial model to recommend lowest cost obsolescence solutions for critical components of a ride system while identifying risks• Led the configuration, training, and implementation of a project management system for the Marketing and Sales Division

Largo, Fl

• Constructed cost models to identify cost drivers and perform trade studies of complex systems to reduce cost and optimize performance through use of statistical methods and software• Controlled the life cycle cost of a large program by allocating cost targets to multiple subcontractors and working with them to reduce costs by improving design, schedule, and production processes• Monitored failure trends and performed root cause analysis to eliminate recurring failures of multiple… Show more • Constructed cost models to identify cost drivers and perform trade studies of complex systems to reduce cost and optimize performance through use of statistical methods and software• Controlled the life cycle cost of a large program by allocating cost targets to multiple subcontractors and working with them to reduce costs by improving design, schedule, and production processes• Monitored failure trends and performed root cause analysis to eliminate recurring failures of multiple radio production programs by implementing corrective actions• Developed comprehensive training curriculum, training material, technical manuals, and operation and maintenance flow charts for electronic systems Show less

Largo, Fl

Orlando, Fl

• Used cost estimating tools and techniques to support proposals for new business, streamlined the proposal process by creating a tool using macros in Microsoft Excel and Access, and estimated labor hours by interpreting technical drawings for hardware assembly

• Inspected software quality by extracting information using SQL Server, debugged errors using Visual Studio, and developed a method of error checking to improve the inspection process

Master Of Science (M.S.), Industrial And Systems Engineering, 4.0

Bachelor Of Science (B.S.), Industrial And Systems Engineering, 3.89

Activities and Societies: Institute of Operations Research and the Management Sciences, Golden Key Honor Society, Institute of Industrial.