Leading the 'core' retail learning and development for dyson in GB. Implementing a rolling 3 year learning strategy for dyson GB while also working with our strategic retailer partners to develop join business plans, learning and development pathways. Setting out the ambition to make training a profit making department by 2020. Responsible for budget forecasting and spend - with a L&D budget of £1/2m in 2017.With the lead and introduction of 'learning light' I was able to increase the retail training touch points from 8000 to 21000 in my first year (162% YOY increase). I increased and customised dyson retail 'Academies' to provide a higher increase in absorbed knowledge from each event. Leading DixonsCarphone Product Learning Centre Roadshows and securing first and second place supplier results in 2015 and 2016. Leading the learning plans as well as implementation for 8 for product launches during my role; including V8 cord free technology, dyson purification and and knowledge training for product launches to an internal / retail expert team of 250 colleagues. Analysis of sales out vs. learning provided to understand ROI. Working with retail partner CS teams to provide a holistic approached customer touch points and where learning and development can make a difference to the service, conversion and ATV - following up those events with mystery shopping for ROI.

Account management of 120 retailers - including Currys, Comet, Debenhams, John Lewis, House of Fraser, Debenhams, Tesco and Sainsburys. As well as managing some of the largest independent accounts in the UK for Dyson. Driving product sales and building awareness of the Dyson Brand. Working closely with Account Managers, Marketing and Finance, to drive Dyson’s sales strategies in my region.Achieved higher than stretch target results in every year in role, averaging +15% YOY growth with multiple regional changes. Implemented the first regional Joint Business Plan with DixonsCarphone Regional Managers. Lead the team by introducing a training light solution across our strategic retail partners.Duties and responsibilities include;-Develop and increase the sales value growth in the South West region.-Identify sales opportunities from data and develop short and long term goals to increase Dyson sales within the South West region, managing multiple accounts and activities within some of the UK’s largest retails.-Identifying new business opportunities within the independent sector and drive regional distribution.-Managing a regional budget to drive initiatives in store and provide reports to justify sound return on investment. Holding Regional Managers meetings and Regional Operational Management Events.-Build and maintain effective relationships with Store Managers, Regional Operational Managers and key influencers.-Strong experience in compiling business presentations, with ability to deliver on time with strong goal focus.-Producing customer bulletins – communicating sales opportunities, upcoming events and product launches.-Conduct product training of all Sales Associates, Department Managers and Store Managers on the Dyson products through training sessions.-Working across different departments to achieve sales targets, initiatives and incentives.-Negotiate, set up, and implement strategy plans.

I began my career with a graduate training programme with Specsavers. I quickly because a store manager and worked between three stores acorss the the Bristol region.-Holding and managing weekly store meetings, also representing the branches at regional Managers meetings.-Providing exceptional customers service, building store reputation, developing the stores customer base.-Dealing and solving customer problems (Service and Product related), complaints and queries.-The introduction and implementation of product merchandising structure and promotion placement in store.-Progression, development and completion though the Specsavers Management Development Program.-Providing exceptional customers service and building store reputation.-Having strong product knowledge and being able to education customers in order to maximise each sale.- Brand new store (opened 2005). I had a pivotal role within the store opening, staff recruitment, merchandising and establishment of a customer base. Identifying sales opportunities and using audit to monitor progress.-Planning and presenting weekly staff communication meetings - coaching, informing, training and motivating. -Setting individual and team targets. These included sales, conversion and customer service targets. Maximising the stores sales per test through promotions, additional services, accessories, coatings and lens options.-Regular attendance of regional management meetings; representing the two stores and implementing change.-Store and regional presentations for development ideas, best practices and new innovations within the business.-Planning and implementing a year sales plan. Covering staffing, trends, promotion and opportunities.-Maintaining and providing excellent customer service, including problem-solving and complaints management.-Management CDP courses completed; Employment law 1, 2, 3. Motivating your staff, Performance Management.