Alex Clay Email & Phone Number

Hamilton, Bm

Drive a procurement strategy that resolves organizational challenges in the claims journey across varying specialty commercial business units including Cyber, Directors & Officers (D&O), and Employment Practices Liability Insurance (EPLI) and first party claims; leverage an extensive network of/strong relationships with vendors for maximum ROI. • Champion service, financial, and productivity results across the organization. • Play an instrumental role in the day-to-day operations of Third-Party Administrator (TPA) partners; oversee/resolve service issues, and serve as the audit sponsor on all third-party claims. • Serve as the panel facilitator for all claims-related litigation, adjusting, services, and technology. • Apply and instill practical knowledge of claims handling/insight into the vendor management framework to optimize vendor-based solutions.Notable Contributions:• Utilized as a trusted business unit resource with high exposure to/extensive input in group executive meetings; presented new ideas/processes/systems/workflows, such as optimizing the legal invoicing process and implementing data dashboards to track specific metrics, i.e. on and off-panel utilization, to improve performance and solve business problems. • Established a cyber service provider panel and instituted annual stakeholder governance meeting programs and monthly vendor committee meetings. • Developed the first data pack regarding vendor spend for distribution to internal stakeholders.• Overhauled the adjusting panel to provide parameters that will increase efficiency and increase ROE. • Implemented several programs into the process flow to reduce indemnity at a reasonable expense, I.e- contents validation and direct replacement, medical and demand review, salvage programs

Morristown, New Jersey, Us

Reported directly to the VP of Claims for a provider of homeowners insurance; hired to help transition all claims operations from a third-party administrator to in-house, by creating a full staff model, in addition to handling governance matters and product implementations.• Managed 15+ mid-level team leaders and claims’ associates in the largest policy-in-force areas for the company; reviewed coverage, revamped company Estimating Guidelines, and provided financial guidance to adjuster staff. • Leveraged extensive vendor selection and management experience to set the framework for daily claim handling. • Created the workflow, and many of the systems processes, as they related to daily claim handling.• Served as a business analyst with respect to the development of software for claims operations. Notable Contributions:• Set industry precedent through the creation of multiple Insuretech initiatives, including the introduction of a drone inspection program and a virtual interior adjusting process, to optimize daily workflow.

Haymarket, New South Wales, Au

Provided tactical leadership, direction, and oversight across the North America line of business for a global insurance industry leader; guided claims handling and set and executed strategy in alignment with overall company vision. • Hired, trained, and led claims personnel across two branches; provided guidance on the most complex claims and served as the main subject matter expert (SME) for the launch of a newly released claims management system as well as a repair network, implemented for a carrier. • Introduced an administrative infrastructure to support the central processes associated with claims.• Managed all structural, financial, HR, and operations-related initiatives; established short and long-range management plans to support the department and organization values, vision, and customer service.• Designed and directed the strategy for claims handling/processing/payment; created business systems/processes and customer service enhancements to improve overall operation.• Determined/implemented policies and procedures on insurance claims for personal, property, and casualty loss based on coverage, appraisal, and verifiable damage in accordance with regulatory and statutory guidelines.• Cultivated work teams and reviewed, recommended, and implemented improved policies and procedures.• Administered annual budgets of $350K including oversight of financial strategies, reporting, and audit controls.Notable Contributions:• Consistently met operational, financial, and service requirements. • Developed and instituted from the ground-up, an independent adjuster network to service four states.• Created user practice guides for three new technological innovations.

Jacksonville, Fl, Us

Managed all claims business/functional outsourced relationships for a leading provider of insurance products and services specializing in individuals, families, and small businesses. • Spearheaded a variety of programs simultaneously including catastrophe operations, the daily independent adjuster network, and various vendor programs (in partnership with forensic engineers and claims support firms) for the best outcomes in property claims handling. • Maintained service levels, business requirements, and contract compliance. • Abided by and enforced adherence to claims best practices and audit controls. • Managed relationships between service providers to support effective settlement of claims including litigated files. Notable Contributions:• Developed and administered innovative training curriculum to elevate levels of employee engagement. • Successfully restructured a 3rd party liability property review program; realized total expense savings of $250K and decreased the turnaround time on assignments by 50%. • Launched a managed repair program which significantly reduced the reliance on independent adjusters by providing an alternate avenue for operations and generated a cost savings of $150+ per assigned file.

Van Wert, Oh, Us

Oversaw a team of nine adjusters (field and desk) within the Central regional office responsible for specialty residential and commercial large loss claim handling; hired new partners to assist in daily activities that required outsourcing. Notable Contributions:• Pioneered effective training and continuous improvement processes as they relate to property losses: o Worked with business analysts to restructure methods in the captive manuscript claim management system that led to a quicker overall process.o Remodeled the daily adjuster workflow; reduced cycle time by an average of two days. • Settled $11M+ losses to closure, including several with heavy Public Adjuster (PA) and litigated involvement.

Boston, Ma, Us

Started as a desk catastrophe adjuster. I was then promoted to a field catastrophe adjuster where I had a permanent deployment to NY/NJ for Super Storm Sandy. Being later promoted to a QA Specialist to assist Safeco field adjusters in their transition to Liberty Mutual practices.

Bloomington, Illinois, Us

Worked in the Centralized Catastrophe office handling large volume catastrophe events across the country. Promoted to next level during my tenure. Served as team lead for one of my team managers. Often times was subject to CAT hours and strenuous work loads. Was directly involved in storm such as Hurricane Ike, Birmingham tornado outbreak and the Joplin tornado.

Master Of Science - Ms, Organizational Leadership

Bachelor Of Arts - Ba, Business Administration; Economics Minor