Manage and coordinate the cloud support team in order for the team to provide an exceptional experience for the customers.Create knowledge-based articles, check the performance of the cloud support team employees, adherence to standards procedures.Coordinate the cloud support team into cloud-related projects internally on the Otava infrastructure and for the customers. Perform advanced customer troubleshooting issues related to computing/storage/networking issues. Provide technical solutions to customer technical challenges. Assist the team on P1&P2 critical tickets and assist the team during emergency calls, if any outages occur.Liaison within the team and other departments/stakeholders like the Deployments and Engineering team in their projects.Train new team members by relaying information on the company and its cloud-related products.Prepare detailed reports on updates, identified issues, and team activities for higher management.

Provide Level 2&3 customer support via ticketing system, email, and telephone for US-based-onlycustomers at Otava (formerly Neverfail before the acquisition). Manage and resolve customer inquiries that are hosted on VMware IaaS infrastructure (Gen. 2 & Gen.3 Public, Hybrid, and Private Clouds). Provide Network Storage and Compute support for customer assets. Assist the engineering team in their projects.Administrate data center infrastructure using the latest virtualization solutions from VMware (IaaS)Respond to customer inquiries, primarily via email and telephone.Resolve any customer technical issues through diligent research, reproduction, and troubleshootingWork directly with staff in engineering, sales, operations, and administration to resolve technical problems related to both customer and internal infrastructure.Provide network assistance and training for our network team members. Create firewall ACLs, Client-server, and Site-to-Site VPNs, and troubleshoot network-related issues on the customer firewalls and infrastructure.

- My job is to administrate Modular TIA-942 Tier III Data Centers using VMware virtualization solution with the latest IBM Blade Servers.- (DCIM) Data Center Infrastructure Management and Monitorization using APC StruxuWare. Develop and support disaster recovery initiatives, problem troubleshooting, root cause analysis and implement both short and long-term solutions.- Provide end-to-end coverage of all related infrastructure areas: Servers, OS, Storage, Network, Security & Compliance, Monitoring, Quality Assurance, Reporting / Service Delivery, Capacity Planning/Management and Governance, which include evaluating, planning, deploying and operating respective system components.- Diagnosing and fixing problems or potential problems with the network and its hardware, software and systems. Monitoring network and systems to improve overall performance.-Server Virtualization, Nested Virtualization, Server Deployment, SAN Management, VDIConfiguration and Management, Failover Clustering, Recovery Techniques, Traffic Management, Backup Management.- Provide day to day technical support for critical business and trading systems. Asure a 24x7availability.

I make specific electrical wiring plans and mechanical 2D designs in AutoCAD using bills of materials from client;I achieve the necessary documentation using AutoCAD for: electrical cables, electrical and mechanical equipments;I collaborate with engineers from design department and production supervisors to validate processes and documentation described above;

Power systems network, Low Medium and High Voltage Power Distribution Network, HVAC (heating, ventilation and air conditioning) Installations, Energy Efficiency, Indoor Outdoor Lightning Systems