Alex Corbett Email and Phone Number
Alex Corbett work email
- Valid
- Valid
- Valid
- Valid
Alex Corbett personal email
Alex is an experienced senior leader with blue-chip experience of building and leading large operational and operational shared service support teams. With 25 years in the contact centre industry, both sales and customer service, consumer and business, Alex is passionate about evolving each function’s capabilities in line with industry best practice and innovation. Alex also specialises in setting up or transforming teams including determining operating models, designing organisations and identifying key processes and outcomes. Since 2018 Alex has lead a number of shared service teams made up of skilled professionals from the following functions: Knowledge Management, Operational Performance Governance, Management Information, Quality, Workforce Management and Risk, Compliance and Privacy. At Accenture, BT Global Services, Capita and Mitie, Alex has worked across the following industries: telecomms, retail, automotive, utilities, facilities management, management consultancy, outsourcing and offshoring.
-
Transformation Director, Local Government & EducationMitie Aug 2023 - Present -
Fm Service Centre Transformation Programme DirectorMitie Jan 2022 - Jul 2023
-
Support Shared Services DirectorCapita Dec 2020 - Jan 2022Leeds, England, United KingdomLeading a team of skilled professionals across several functions to deliver better outcomes to our clients and their customers. -
Service Excellence & Operational Governance DirectorCapita Customer Management Apr 2018 - Dec 2020LeedsResponsible for the leadership and delivery of the Operational Performance Governance, Shared Services Governance and Delivery, Quality Assurance, Knowledge Management, People Systems and Operational Privacy, Risk and Compliance functions across the Customer Management division.Delivering optimisation, reporting, service delivery and service improvement across shared services and operational teams.
-
Head Of Bid Solution Architects And Proposition ProjectsCapita Customer Management Feb 2016 - Apr 2018Leeds, West Yorkshire, United KingdomResponsible for bringing value adding solutions and propositions into a productised state within our contact centre market place. Manage a team of Bid Solution Architects who put together compelling business solutions for new and existing client proposals.
-
Volkswagen Group Customer Service Centre Operations DirectorCapita Customer Management Dec 2014 - Feb 2016Leeds, United KingdomGeneral Manager for a 400 strong multi-channel customer service centre providing both B2C and B2B service for the five brands of Volkswagen Group UK.Role involves strategy setting, operational management and motivation, delivery of SLAs and KPIs, delivery of transformational change, MI and insight-led decision making and management of multiple stakeholders.Services offered at the centre include customer enquiries, complaints management, pre and post-sales support and technical specialisms.During 2015 the VWG Customer Service Centre has achieved the Institute of Customer Service’s Quality Mark and reached the finals of the Customer Experience Association's Great Place to Work category and the Contact Centre Association's Employee Engagement award.
-
O2 Portfolio ManagerCapita Customer Management Sep 2013 - Dec 2014Leeds, United KingdomResponsible for setting up and delivering the Business Change Portfolio for one of Capita's key strategic partnerships, O2 (Telefonica). Managing a team of 40 Project Managers and Change Analysis and Design Analysts.
-
Programme ManagerEcs Mar 2013 - Sep 2013Leeds, United KingdomConsultancy and Programme Management on a short term contract at Capita within the Business Change function. Responsibile for devising a new organisation structure and supporting documentation and the operating model for the change function for the Capita - O2 Partnership. -
Maternity LeaveN/A Dec 2010 - Mar 2013Took a career break to look after my young children. Based in Yorkshire.
-
Head Of Desk & Web ConvergenceBt Global Services Jul 2006 - Nov 2010Bristol & Newcastle-Upon-TyneHead of a team of 150 Desk Based Technical Specialists who were responsible for selling BT's converged portfolio of solutions to our corporate customers.Role involved strategy setting, sales management, delivery of sales targets, full operational management and P&L responsibility. In addition, delivered a streamlined organisation and moved some processes off-shore. -
Head Of Business Planning & OperationsBt Global Services Sep 2005 - Jun 2006Ran the business planning and operations function for corporate partnerships and multi-channel sales functions.Includes programme and project management and relies heavily on influencing skills.
-
Sales Business ManagerBt Global Services Apr 2003 - Sep 2005Senior Manager for a desk based account management team of ~70 people. Focused on multi-channel sales to the corporate sector.
-
Crm Consulting ManagerAccenture Sep 1997 - Apr 2003London, United KingdomCRM and Change Management expertise. Focused particularly on contact centre transformation and latterly off-shoring. -
Sponsored StudentCarnaud Metalbox Sep 1993 - Aug 1994Colchester, Uk; Bolton, Uk; Seesen, GermanyManufacturing improvement projects including Total Productive Maintenance.
Alex Corbett Skills
Alex Corbett Education Details
-
Sidney Sussex College, Cambridge UniversityLand Economy -
Rugby School, RugbyA Levels: Maths, Physics, German And Further Maths
-
Henry Smith School, Hartlepool11 Gcses
Frequently Asked Questions about Alex Corbett
What company does Alex Corbett work for?
Alex Corbett works for Mitie
What is Alex Corbett's role at the current company?
Alex Corbett's current role is Shared Services Transformation Director.
What is Alex Corbett's email address?
Alex Corbett's email address is al****@****a.co.uk
What schools did Alex Corbett attend?
Alex Corbett attended Sidney Sussex College, Cambridge University, Rugby School, Rugby, Henry Smith School, Hartlepool.
What skills is Alex Corbett known for?
Alex Corbett has skills like Change Management, Crm, Project Delivery, Management, Sales Management, Program Management, Customer Experience, Line Management, Management Consulting, Business Process Improvement, Business Process Re Engineering, Multi Channel Sales.
Who are Alex Corbett's colleagues?
Alex Corbett's colleagues are John Nixon, Modou Secka, Nathan Lindo, Emma Gair, Paolo Bravin, Maureen Mcdowall, Martynmartyn Daly.
Not the Alex Corbett you were looking for?
-
Alex Corbett
Final-Year Msci Physics With Astrophysics Student At The University Of Bristol.Bristol -
1wolseley.co.uk -
-
2cantab.net, exeter.ac.uk
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial