As a customer service representative at Albany International Corp., I am the main point of contact for 200+ accounts regarding quotes, orders, invoicing, and shipping. I work with a team of dedicated professionals to ensure customer satisfaction and loyalty, and to resolve any issues or complaints in a timely and courteous manner. I am also pursuing an associate of arts and sciences degree in criminal justice and security and asset protection at Fox Valley Technical College, with an expected graduation date of 2025. I am interested in moving into legal studies and applying my skills and knowledge to the field of law enforcement and public safety. I have a strong background in retail management, having worked as an assistant store manager at GameStop for 1.5 years, where I oversaw and helped with all operations related to customer care, shipment processing, order processing, and inventory management. I also have experience in hiring, coaching, and payroll coordination. I am a motivated, adaptable, and responsible individual who values teamwork, communication, and learning. I am always eager to take on new challenges and opportunities, and to expand my skill set and expertise. I am passionate about customer service, criminal justice, and security, and I strive to make a positive impact in my work and community.