Organising and overseeing the setup and running of high-profile C suite events in a range of industries. Used and improved time-management skills and the ability to prioritise workload. Sourcing high-profile speakers and registrants. Further improved written and spoken communication, where excellent communication was needed to attract the required level of registrant.

Managed social media, planning and producing posts on social media to advertise the service to the local community during the Covid-19 crisis. Involved being proactive and taking the initiative. Used strong written communication and creativity to create professional and engaging posts.

Support:- Triaging new tickets, identifying issue, setting priority and assigning to staff- Solving 1st & 2nd line support tickets/calls and escalating 3rd line support tickets/calls to development with explanation- Training new staff and customers: Demonstrating how to solve typical issues, communicate with customers, and use internal software- Creating and amending internal and external guides, in a clear and easy to follow step by step formatSystem Testing: - Methodically testing features on a given part of the software, noting down tests carried out and initial bug recording where tests failed, and then logging any bugs on internal system- Testing bug fixes to make sure they are okay to be added to live site Migration/Admin Work: - Creating and dealing with contractual paperwork, gathering school information, answering relevant questions and following up if not signed. - Carrying out Migration: establishing a secure remote connection, exporting data from legacy system, following strict processes and regulations such as GDPR, translating data in Excel from legacy software, importing data into Libresoft software, checking data after import for any issues and carrying out QA- Post Migration Work: running through the system with school, creating and sending a system guide using Photoshop, updating internal CRM, setting up invoice- Checking payments and following up with overdue invoices Sales/Marketing: - Making and Answering sales calls and emails - Communicating in a clear and confident manner system functions, details about the software and company, setup and migration process, pricing - verbal quotes, paperwork – GDPR compliance- Setting up and carrying out live demos of the system. Promoting and highlighting key features of the system and answering any questions