Alex Antonelli Email & Phone Number

Zaandam, North Holland, Netherlands

Zaandam, North Holland, Netherlands

Ballarat, Victoria, Australia

Springhill Farm started over 35 years ago, with Jo baking slices for school kids visiting the family farm. Over the years' many things have changed; what hasn't changed is our commitment to making delicious farmhouse-inspired treats that complete people's time out moments around the nation, and we think we've nailed it.As Sales Coordinator, my primary purpose is to maintain and grow trade sales, nurture existing customer relationships, and pursue new business opportunities. Partnering with some of the most renowned brands in Australia including Qantas, REX, Officeworks, Lifeblood, Ramsay Healthcare and Accor.Other roles and responsibilities include:- Developing presentations for customer meetings from retail sites to C-level executives, incorporating data and competitor analysis to strengthen our sales proposition.- Optimising sales with existing wholesale customers by looking for new ways to bring them value, such as problem-solving, upselling or cross-selling products.- Maintaining and updating customer information within our ERP, Netsuite. Inputting data for B2B orders and collaborating with external developers to create a CSV file to streamline the efficiency of B2C orders.- Updating customers through all steps of the sales journey from pre to post sale. Providing consignments, PODs, sales orders, invoices, returns and modifications to POs. - Managing and updating data including price files for both Springhill Farm and contractors, which may include but is not limited to electronic price files, Shopify and EDI. - Handling incoming inquiries via phone call, email, social media platforms and live chat.

Ballarat, Victoria, Australia

I joined the team at Concentrix on a short-term 3-month Covid contract as part of the Rest Superannuation Customer Care Team. This environment was driven by customer service and the customer journey. I quickly developed key relationships with customers and internal stakeholders in compliance with Government legislation. Duties & responsibilities: - Provide positive, enthusiastic, and passionate service through calls, emails, chat, and social media applications to exceed the expectations of our customers - Complaint handling and developing plans on how to escalate the customers' concerns to closure in an urgent manner. - Managing large amounts of inbound and outbound calls within the recommended scope. - Developing rapport with customers and establishing professional interactions with internal stakeholders of REST Superannuation. - Working effectively in a team as well as individually to resolve claims. - Identifying customers’ needs, clarifying information, researching every issue and providing solutions. - Keep records of all conversations in our internal CRM whilst maintaining strict confidentiality while dealing with personal and sensitive information

Arusha, Tanzania

EASTCO is a small family-owned company that has been operating safaris in Tanzania, Uganda and Kenya since 1992During this period I worked alongside directors, David & Charles to assist in driving the ideation and execution of the Eastco rebrand. Main duties during this period include:- Implementation of our customer experience strategy resulting in a Tripadvisor Certificate of Excellence award. - Handling/closing incoming enquiries and designing personalised once-in-a-lifetime experiences for customers. - Responsible as an escalation point for handling complex enquires or travel related issues. - Assisting with recruitment, sourcing, interviewing, and onboarding for Eastco & Boundary Hill Lodge.- Developing sales reports to provide necessary control of budgets, forecasts, and staff training opportunities.- Meeting and corresponding with all relevant stakeholders and negotiating corporate partnership rates.- Frequently updating CRM with the relevant information as well as the status of each customer through the pipeline.

Ballarat, Victoria, Australia

The role focused on high performance, overseeing three facilities' overall loss and profit accountability, and driving our facilities’ customer experience process, sales, staff, service and overall standards for 1900 members.

Ballarat, Victoria, Australia

Anytime Fitness is a gym offering 24/7 access to more than 4,700 locations worldwide.A full-time position as club manager at Anytime Fitness, Mt Clear. This position had a major emphasis on customer retention, forming strong customer relations to create a vibrant and welcoming environment for our 650 members. The role as club manager included yearly budgets, setting and meeting sales KPIs, marketing and advertising, and working in partnership with the area manager, fitness coaches and staff members.

Bachelor Of Business, Management

Vce

Bachelor’S Degree - Erasmus, International Business Certificate