Alex Dankwa Email & Phone Number

Had a Career break and have been training in Agile Project Management

Marlow, England, United Kingdom

300 users across EMEA. I had the full accountability for 15 member support team of ERP system.Achievements included;•Increased customer service satisfaction 15% by streamlining customer orders and shipping processing within our comprehensive ERP software and high system availability resulting in reduced time to ship customer orders significantly.• Realised a hosting cost savings of $350 000 for company by planning and partnering with project teams to successfully deliver and migrate our ERP Software from externally to internally hosted platform on time and within budget.• Achieved KPI target for Customer invoice distribution. Oversaw effective partnering with external partners, and efficient file transfers B2B interfaces and customer invoice distribution processing. This resulted in high company compliance with customer invoicing requirements and Tax regulations.• Significantly improved business partners’ satisfaction and implemented measures in Incident and service request management tool. Facilitated incident prioritisation, optimisation and reduced time to resolve incidents and service requests in our ERP system. This consistently delivered on SLAs and contributed positively to business growth targets year on year.• Reduced complexities and realised interfaces cost saving of 10% by renegotiating contracts with suppliers, improving B2B processes with partner engagements this being part of global migration of our ERP system from JDE to SAP with multimillion-dollar budget resulting in effective order capture and processing in the new system.• Successfully ensured a high pass rate of our annual external auditing process of the ERP system. Insisted on good practices of the system usage and user management which resulted in company compliance with Tax regulation, data protection, Sarbanes Oxley (Sox) and regulatory requirements of relevant Compliance governing authorities.

Marlow, England, United Kingdom

Responsible for the delivering of project for certification of our company to connect NHS UK network - Third party and Stakeholder collaboration.• Certified company to internet connect our hospital instruments to NHS UK N3 Digital now Health and Social Care Network (HSCN). Planned and led a project team in partnership with Hytec an N3 Aggregators which successfully met all the requirements of NHS Information Governance Toolkit (IGT) submissions.• Increased Field Engineers customer instruments issue resolution time by 15%. Sales and Marketing team leveraged certification which successfully supported and increased contract win chances of bids and tender submissions for NHS UK contracts.

High Wycombe, England, United Kingdom

Part of senior team for the development of bespoke systems to support and service business needsAchievements• Increased efficiencies and productivity in various company departments including staff remittance advice, data reporting and analytics for customer services and many more by designing and developing bespoke applications to automate these processes using a number of various programming technologies including Ms.Net, ASPNET, Java Scripts, Visual Basic, C# and Backend systems included MS Access and MS SQL Server databases.

Bsc Computer Science, Computer Science

Education record