In my current role, I managed a team of over 20 APM Technical Consultants, ensuring they provided high-quality consulting services to diverse clients. I conducted hiring, training, and professional development for both junior and senior consultants, fostering a culture of continuous learning and skill enhancement. Additionally, I collaborated with cross-divisional teams to identify and capitalize on service opportunities, contributing to overall organizational growth. As a Sales Engineer, I provided technical expertise during pre-sales activities, effectively increasing product sales through impactful presentations and demonstrations. I also scoped and priced engagements accurately, ensuring appropriate resources and skillsets were allocated for successful project completion. Furthermore, I led Proof of Concepts (POCs) with customers, guiding their purchasing decisions for APM software tools, and crafted detailed Statements of Work (SOWs) to outline project expectations. Throughout, I continued to provide advanced consulting and advising for AppDynamics and Dynatrace, leveraging my technical acumen to deliver exceptional client outcomes.• Streamlined, refined service delivery strategies, boosting divisional performance, achieving heightened client satisfaction.• Crafted creative service products tailored to meet market demands and company strengths.• Played pivotal role in development and launch of new service products, enhancing division's market offerings and competitive edge.• Enhanced team capabilities by guiding skillset expansion and providing comprehensive training, leading to increased efficiency and expertise.• Strengthened pre-sales effectiveness by utilizing technical knowledge to support the sales team, leading to notable increase in product sales.• Forged and nurtured vendor partnerships, elevating Orasi Software's reputation and establishing world-class APM services team.

As the Director of Application Performance Management Services, I oversaw the APM services business, providing strategic direction and fostering a positive work environment. I acted as a liaison with partner vendors to enhance APM service offerings and maintained strong relationships for collaborative success. Additionally, I scoped and priced engagements for Statement of Work (SOW) creation, ensuring alignment with client needs and consultant capabilities.• Spearheaded team of 17+ Application Performance Management (APM) consultants, ensuring high levels of customer satisfaction and consultant growth.• Successfully led advanced consulting projects for AppDynamics and Dynatrace, enhancing client application performance and operational efficiency.• Served as Sales Engineer, contributing to increase in product sales through expert consultation and customer engagement.• Developed and implemented comprehensive training programs on Dynatrace and AppDynamics, resulting in full certification of APM consultants for high-stakes solo engagements.• Directed POCs that influenced customer decisions, driving adoption and integration of APM software tools within client infrastructures.

As the Application Performance Management Services Manager, I led a team of APM Senior Technical Consultants to deliver exceptional consulting services across various industries. I oversaw the APM services business, ensuring alignment with corporate goals and financial targets. Additionally, I collaborated with DevOps, database administrators, developers, project managers, and monitoring teams to implement and configure AppDynamics and Dynatrace solutions. I provided expertise in application sizing for on-premises installations and guided clients on APM best practices for effective monitoring and configurations. Moreover, I advised on APM tool configurations to accurately reflect client environments and optimize application monitoring. I also developed custom dashboards for APM tools, enabling clients to visualize and interpret performance data effectively.• Cultivated customer satisfaction by establishing high standards, promoting continuous training, and fostering a growth-oriented work environment.• Developed and refined APM service offerings, contributing to a more robust and competitive positioning in the market.• Instructed Core APM courses for AppDynamics, enhancing skill set of professionals in field.• Specialized in extracting business metrics from APM tools to enhance transparency into application performance.• Partnered with sales representatives to promote APM solutions, facilitating successful proof of value and proof of concept engagements to drive license sales.• Instrumental in creation and implementation of APM best practices, leading to improved monitoring efficiency and actionable insights for clients.

As a Performance Support Engineer/Consultant, I analyzed and diagnosed script-related problems, providing detailed solutions, and conducting web meetings to address a broad spectrum of technical challenges. I delivered exceptional client support by closely collaborating with clients, fostering satisfaction, and securing repeat business. Additionally, I partnered with HP and AppDynamics for escalated software bug resolution, advanced analysis, and enhancement requests. I ensured seamless installation, configuration, and utilization of application monitoring tools, contributing to client success in diverse industry verticals.• Resolved complex technical issues across various applications including LoadRunner, Performance Center, and AppDynamics, ensuring optimal performance and user experience.• Awarded Support Engineer of Year for FY16, recognizing outstanding problem-solving skills and dedication to client success.• Achieved high ratings on customer feedback surveys, reflecting commitment to service excellence and customer satisfaction.• Successfully closed all assigned cases, demonstrating proficiency in technical troubleshooting and issue resolution.

As a Consulting Manager, I directed a 14-member performance engineering team, allocating optimal resources to projects and setting deliverable goals. I orchestrated daily operations, including scrum calls, defect management, and special testing coordination. Additionally, I developed comprehensive monthly schedules and performance testing agendas, ensuring the efficient ramp-up of new consultants. Furthermore, I spearheaded the transition of the consulting group's focus from performance testing to performance engineering, enhancing overall service delivery.• Awarded Long-Term Consultant of the Quarter by company executives for exceptional service in Q2 of fiscal year 2014.• Authored detailed performance testing reports for production releases, contributing to the success of high-revenue applications.• Successfully managed release of 7 major updates into productionhttps://experts.talentinc.com/client/1267686/documents#organizations, demonstrating strong project oversight capabilities.• Acknowledged by Walt Disney Parks and Resorts executives for delivering a high level of service and contributing to client satisfaction.• Played key role in maintaining and enhancing two critical applications, ensuring their continuous high revenue generation.