***iQuda was purchased by Silverbug IT LTD***Worked as a core member of the iQuda team over many years, aquiring a large range of skills and moving up to a senior technical position in the servicedesk as a 2nd line engineer handling escalations and more complex technical issues and setups. Excellent interpersonal skills with a clear and calm delivery mean I have an exemplary customer facing manner that reliably delivered customer satisfaction even in difficult or complex situattions, which i recieved a lot of positive feedback about from our customers. I have worked with all manner of customers from Volunteers to Doctors and Chief Executives and all across the skill range and am able to consistently resolve and explain the issue to them. In instances where I am not able to provide a technical solution I will always ensure the customer knows why that is the case and go out of my way to make sure the problem or request is handled by the appropriate team, be it Sales or Projects or whatever is required. Participated in rollouts of servers and networking infrastructure to customers, as well as the implimentation of cloud based systems. Worked extensively with MS Exchange, Server 2003-2019, Virtual environments, Terminal server, software support, Office 365 and its integrations and built and managed complex networks.Supported a number of NHS connected customers working in the healthcare industry and and was involved in many ISO 27001 and GDPR audits. I am well versed in the security requirements of operating in such environments and the complex requirments of such comapnies.

Assisting the 4Ways IT team with technical incidents, hardware setups and other technical support.

Volunteering regularly at Oxfam Bookshop St Albans