•Partner with CIO organization and customer-facing programs to understand, document, and analyze current and forecasted technology demands•Develop cloud procurement strategies resulting in cost savings, improved risk posture, and increase profitability •Utilize internal and market research to drive conversation and positively influence IT decision making

•Manage migration of 5 ServiceNow instances to Government Community Cloud/FedRAMP High environment •Coordinate Agile development and call center operations, utilizing ServiceNow, to provide mission enabling, shared-service enterprise solutions for the 12 bureaus of the U.S. Department of Commerce •Continuously monitor program metrics and manage operations to ensure Incidents, Problems, and Change Requests are processed/resolved within contractual Service Level Agreement (SLA) deadlines

•Lead a team of Analysts, Buyers, Technicians, and warehouse personnel on a $200M contract supporting the U.S. Senate’s IT operations in Washington, DC, as well as state offices nationwide•Coordinate operations ensuring that IT equipment is ordered, received, configured, and delivered to installation sites on time and within Service Level Agreement (SLA) deadlines•Maintain average installation performance SLA of 99.51% and average customer satisfaction SLA of 98.38% •Provide solutions and high level customer service by developing a strong understanding of Senate needs through coordination with the Senate Sergeant at Arms (administrating agency of the ITSC)•Administer and develop E-commerce portal of 200+ products generating an annual average of 3700 purchase orders•Strategically manage inventory of commonly ordered equipment to expedite operations and mitigate risk of missing SLA targets due to defective items

•Work with the U.S. Senate Sergeant at Arms to develop a strong understanding of their needs and provide solutions to ensure successful management of their IT operations•Develop and manage two direct reports to provide innovative client solutions and maintain an efficient just-in-time supply chain •Maintain a strong relationship with client by routinely delivering high quality work output, exceeding client expectations, fulfilling program objectives, and quickly processing ad-hoc requests•Conduct annual performance reviews, develop goals, and determine compensation of direct reports•Cultivate relationships with a wide network of suppliers and stakeholders to provide cost savings and a lean supply chain for client•Process quotes in response to RFQs submitted by client within a 4-hour SLA window

•Coordinate with suppliers, schedulers, acquisition team, and installation staff to expedite operations and meet all Service Level Agreement deadlines•Develop ERP database and web dashboard automations resulting in a 50 percent improvement in productivity of provisioning staff and the elimination of data entry errors•Serve as direct back up to Supply Chain Manager in troubleshooting problems, delegating tasks, and providing necessary resources to ensure continuous and excellent service to client and senior managers•Monitor and update multiple databases with complete and timely information resulting in seamless flow of operations and accurate communication with client•Direct receipt and transfer of inventory from warehouse to Senate Offices (DC and State)•Manage Senate Technology Online Catalog on behalf of client

•Monitor costs and work closely with Project Managers to ensure projects meet required milestones and remain within budget•Prepare, review, and submit over 40 monthly invoices to a wide array of commercial and federal government clients•Perform monthly revenue determinations and present figures to management and stakeholders •Spearhead and implement companywide action to institute billing procedures for new contracts•Manage accounts receivables, funding applications, and subcontractor payment releases

•Thoroughly audited domestic and international proposals to ensure compliance with company business development and quality assurance policies•Trained and supervised Quality Assurance Assistant in auditing and recordkeeping of proposals•Supported Senior Vice President of Compliance and Ethics by monitoring, analyzing, and reporting data on firm-wide ethics initiative designed to train 2800 employees worldwide •Worked closely with senior management to update existing proposal review procedures, maximize process efficiency, and decrease audit time

•Reconciled invoices to confirm accuracy of costs billed on USAID contracts•Organized and updated procurement record keeping structure to meet government audit regulations•Assisted Senior Procurement Managers to develop SharePoint sites, which resulted in streamlined procurement operations among international field offices

• Composed official correspondence to constituents and government officials • Conducted research to aid senior staff members in making informed decisions regarding issues on House agenda• Collaborated with Legislative Assistants in formatting and collecting signatures for Congressional letters • Administered data logging of incoming constituent correspondence• Responsible for opening and distributing office mail, answering phone calls, and greeting office guests

• Created reports on asset holdings and allocation and compared them with clients’ objectives and needs• Utilized MS Excel to generate spreadsheets and graphs to aid in understanding of fund performance• Worked closely with a wealth management advisor in preparing for client meetings• Managed data entry of client income and expense flow

• Conducted internet, library, and other research on various Armenian-American issues• Attended Congressional Committee hearings and analyzed results in panel discussions with fellow interns• Met with elected officials and staff to lobby for Armenian-American issues• Answered multi line phone and routed calls for an office of 8 employees

• Generated and processed purchase orders up to $10,000 worth of materials, parts, and equipment • Audited and analyzed data to maintain proper lead times for purchasing materials• Maintained database for company records using MS Excel and Baan enterprise resource planning software • Supervised $250,000 of inventory during relocation of headquarters to a larger facility• Tested materials, such as circuit boards, for specifications and quality assurance