Alex Derham Email & Phone Number

Perth, WA, AU

Perth, Western Australia, Australia

Perth, Western Australia, Australia

• Effective troubleshooting of production and IT equipment to control maintenance and repair costs to the business, ensuring that budgets were met for 6 consecutive months for Q4 2023 and Q1 2024.
• Maintenance of McDonald’s proprietary employee database including account creation and termination, permission control, MFA set-up, and troubleshooting for 100+ employees per restaurant.
• Facilitated the successful service of over 800 customers per 8-hour shift, with follow up when required for any issues arisen from the average 1700 guests served per day.
• Maintained an average 95% customer accuracy rating based on customer feedback for the trailing 12-month period from 2023.
• Applied my skillset across multiple restaurants to bring the above qualities to multiple businesses within the franchise.
• Managing profit and loss to achieve above benchmark 32% profit for 6 consecutive months for Q4 2023 and Q1 2024.

Perth, Western Australia, Australia

• Act as the point of contact between customers and the business and be able to communicate and resolve issues with the store on the customers behalf.
• Good knowledge of local area and utilisation of critical thinking to be able to plot the most efficient routes to and from the store quickly and be able to re-route on demand due to on-road conditions.
• Required to work autonomously as most of the work can only be completed by one person.

Perth, Western Australia, Australia