Alex Didonato Email & Phone Number

Philadelphia, Pa, Us

- Lead ScholarOne Manuscripts implementation projects for scholarly publishers and societies.- Provide system overviews to site administrators.- Consult with clients on best practices and devise solutions to achieve their desired workflows.

Philadelphia, Pennsylvania, United States

- Led client implementations for literature management and reference management SaaS : Conducted kick-off calls with account admins, provided admin overviews, configured accounts for pharma and biotech companies.- Responsible for configuring SSO integrations for all Enterprise clients (Azure, Okta, Google)- Aggregated data migrations, users, custom citation languages, or other requirements to effectively customize and implement client requests.- Performed QA on client workflows, as well as product updates and releases.- Configured third-party integrations to support client workflows.- Technical trouble-shooting for Enterprise clients.- Worked with Product team to improve functionality and communicate client needs and requirements.- Met with development team to implement requests and improve current functionality.- Assisted and advised customer service team with complex tickets.- Gathered necessary details and oversaw data imports for new clients.- Worked with client engagement team to ensure client accounts were launched and ready for training.- Fielded technical questions from Sales team for prospective clients.- Confirmed and reported bugs into the backlog.- Added feature requests from B2B clients into the backlog in Asana and advocated for clients’ needs to the Product team.

Greater Philadelphia Area

(Formerly the IP&S business of Thomson Reuters) - Managed and met with Strategic Publisher clients to configure, customize, and maintain their ScholarOne Manuscripts and Publons sites.- Collaborated cross-functionally with sales team in post-sales process to ensure Strategic client renewals and retention of several $1,000,000+ contracts.- Oversaw and coordinated rollout projects for new product features and customizations across publisher site portals.- Modeled and translated client workflows into custom workflows within ScholarOne platform.- Coordinated with internal support and developer teams to deliver on custom scripts and data exports.- Implemented and configured Web Services integration projects.- Used Postman to QA API calls.- Used Salesforce daily to track/manage cases and pull reports.- Led weekly operations team call to discuss SOPs and roundtable client requests.- Updated, organized internal knowledge base for the wider team.- Supported sales team in the post-sales process to ensure strategic client satisfaction, renewals, and retention.- Contributed to Agile epics and user stories with the Product team.

Greater Philadelphia Area

- Managed a team of four that oversaw the implementation of T&F journals onto the ScholarOne platform.- Trained team members as well as journal editors on using ScholarOne Manuscripts.- Coordinated implementation yearly schedule for new sites.- Met with new journal acquisitions and societies to sell the benefits of moving their peer-review process over to ScholarOne Manuscripts.- Served as main liaison between journals and ScholarOne for the Philadelphia office.

Greater Philadelphia Area

- Maintained and troubleshooted ScholarOne Manuscripts and Editorial Manager sites.- Liaised between journals and ScholarOne for the Philadelphia office.- Regularly met with Editors and journal staff to train on the software in person, or via phone and web conferencing using GoTo Meeting software.- Set up ScholarOne Sites to export to in-house production system using XML and Notepadd++.

Newtown, Pa

- Tutored college students in writing, with a significant focus on ESL students.

Bachelor Of Science In Education, Education

Associate Of Arts In Education, Education

Education record