•Develop and maintain organization-wide security policies, procedures, and standards.• Oversee and conduct regular security assessments and audits such as NIST to identify vulnerabilities and potential risks• Manage security tools, such as MDR SentinelOne, and SIEM platforms Alienvault, to protect against cyber-attacks.• Monitor network traffic and system logs to detect and respond to security incidents promptly.• Develop and conduct security awareness training programs to educate employees on best practices and promote a better security culture.• Work closely with cross-functional teams to implement security controls and ensure compliance with regulatory requirements.• Manage security incidents and coordinate incident response activities with relevant stakeholders.• Stay up to date with emerging threats, vulnerabilities, and security technologies to continually improve the organization's security posture

•Provide end user support for over 5000+ employees and ensure quality customer service, with an average of 6-10 tickets per day while operating Windows 7 OS•Assisted in a 1400 users hardware upgrade, imaging and building anywhere from 20-40 machines weekly•Administer user accounts on active directory, password resets, unlock accounts, and SCCM•Set up equipment for new employee use, performing and ensuring proper installation of cable, operating systems, appropriate software, VPN, and file encryption•Diagnose and resolve customers issues with strong listening and communication skills•Installed applications SQL 2008/2012, Bloomberg, Rumba desktop, Chrome, Bombgar, AWD TA 2000,•Supported and installed MS office 2010-2016•Responsible for asset management of inbound and outbound inventory•Provided internal team support to all colleagues to help create an overall positive, professional and comfort environment at work•Configured end-user’s computer workstations, and peripheral hardware •VPN migration from hard to soft token of 1200 users•Part of Windows 10 project•VPN migration from soft to soft tokens 500 users•In charge of upgrading 200 hotel room stations with wd15 docking stations

• Support over 900 + end users in all around campus with a team of 4 to provide and ensure quality service, with an average of 15-20 tickets per day• Image and configure users machine and run backups, external hard drive• Administrate tasks involving Active Directory, password resets, unlock accounts, and SCCM• Understand of workstation hardware, ability to swap out internal components such as system memory, hard drive• Document work related service requests and databases with accuracy and precision• Coordinate asset management and perform monitor upgrades• Install and set up end-users computer workstations, and peripheral hardware, Cisco Phones• Maintain different hardware, install printers, troubleshoot printer issues and replace(toner cartridges, fusers, transfer kits)• Familiar with basic Mac troubleshooting, with Google apps for work, and with Dropbox-style file sync• Diagnose and resolve customers’ issues with strong listening and communication skills

Troubleshot 40 Cisco & meridian phones per week.Provided customer service support.Performed moves to current and new users to other office locations. Installed phone equipment to new and existing users.