Alex Dovedan Email & Phone Number

Louisville, Kentucky, United States

Louisville, Kentucky Area

Louisville, Kentucky Area

We know that every opening is more than a job and that every candidate is more than a resume. We work closely with candidates to understand their needs and apply our industry expertise to make matches for clients that drive business results. Our ability to dynamically balance your needs with the right solutions gives both clients and candidates the right fit to achieve success. The Staffing Manager role is responsible for networking, sourcing, interviewing and successfully matching… Show more We know that every opening is more than a job and that every candidate is more than a resume. We work closely with candidates to understand their needs and apply our industry expertise to make matches for clients that drive business results. Our ability to dynamically balance your needs with the right solutions gives both clients and candidates the right fit to achieve success. The Staffing Manager role is responsible for networking, sourcing, interviewing and successfully matching professional candidates to client profiles to fulfill client orders for temporary, temp-to-hire and specific permanent positions. Show less

Louisville, Kentucky Area

Responsibilities include providing prospective students with information on their online program of interest, prequalifying prospective students, going over admission requirements, and referring them to academic advisors for transcripts evaluation; answering inbound calls and responding to incoming emails. Focused on motivating prospective students to apply and scheduling follow ups with those ready to apply. Other responsibilities include documenting contact agent and enrollment… Show more Responsibilities include providing prospective students with information on their online program of interest, prequalifying prospective students, going over admission requirements, and referring them to academic advisors for transcripts evaluation; answering inbound calls and responding to incoming emails. Focused on motivating prospective students to apply and scheduling follow ups with those ready to apply. Other responsibilities include documenting contact agent and enrollment counselor processes for the purpose of training, attending program meetings and providing feedback on inquires quality; working with data analyst to identify calls and tasks volume, evaluating best time to call and create reports for enrollment team. Manage escalated calls and resolve issues, spot check contacts data entered in Radius CRM to ensure accurate information in all fields, evaluate work load daily for the current day and future days to gauge necessary resources to complete all tasks as scheduled and ensure team coverage at all times during working hours. Observe, provide feedback, share best practices and coach teammates to improve efficiencies and to create better rapports with prospective students on individual basis. Share ideas on processes and performance improvement for enrollment management team with supervisor, for the purpose of increasing effectiveness. Communicate with other departments (program directors, advisors, coordinators) to provide prospective students with accurate information and proper resources for their decision making process. Perform secret shopper research through information requests from competitor schools and programs to evaluate response time and the type and volume of information provided to prospective students. Show less

Louisville, Kentucky Area

Worked directly with the enrollment management director and/or VP of Enrollment, provided feedback and daily/weekly/monthly reports, and contributed ideas for processes improvements that allowed me and my team to streamline tasks and consistently meet and exceed set goals. Other responsibilities included providing program details to individuals requesting information, following up, setting up tasks, creating customized communication, providing resources and support throughout the… Show more Worked directly with the enrollment management director and/or VP of Enrollment, provided feedback and daily/weekly/monthly reports, and contributed ideas for processes improvements that allowed me and my team to streamline tasks and consistently meet and exceed set goals. Other responsibilities included providing program details to individuals requesting information, following up, setting up tasks, creating customized communication, providing resources and support throughout the application process and beyond, and assisting prospective students through the enrollment funnel from applicant to enrolled status. Worked with teammates at various office locations, as well as with internal and external partners to provide the highest level of service and create a customized solution for each person interested in earning a degree online. Researched competitors for the purpose of gaining insight into their approach to enrollment and aligning my team's performance with other similar schools or direct competitors. Enrollment CounselorResponsible for providing assistance to prospective students for several colleges and universities with online programs. Fulfilled the role of contact agent to ensure full coverage in the call center when needed. Other responsibilities included monitoring outbound calls to prospects, evaluating the follow-up process, reviewing past communications, troubleshooting issues, and building lasting rapports with prospective students and applicants. Recognized as top performer and promoted to senior enrollment counselor after several consecutive months of meeting and surpassing app goals. Contact AgentEstablished contact with all incoming inquiries, evaluated qualifications and connected inquiries with enrollment counselors. Promoted to enrollment counselor within three weeks. Show less

Louisville, Kentucky Area

Responsibilities included identifying default student loans, researching personal income data for each student in default, communicating directly with students to evaluate options for payments; creating offset (IRS documentations for tax purposes and payroll deductions) and processing outstanding debt through various types of payment within federal and state aid programs. Additional duties included costumer follow up and communication on a case-by-case basis to ensure timely collection of… Show more Responsibilities included identifying default student loans, researching personal income data for each student in default, communicating directly with students to evaluate options for payments; creating offset (IRS documentations for tax purposes and payroll deductions) and processing outstanding debt through various types of payment within federal and state aid programs. Additional duties included costumer follow up and communication on a case-by-case basis to ensure timely collection of payments. Asset Management – CollectorResponsibilities focused on intensive preventive communication with students at risk of defaulting on their student loans. Assess risk level and create customize solutions for loan repayment based on various criteria including personal income or total household income. Determine whether the student qualified for forbearance or deferment options. Advise accordingly and follow up through case closing. Show less

Bachelor’S Degree, Business Management, And Marketing

Master’S Degree, Human Resources Development