Serving in Bank Enterprise Risk Management (ERM) as part of USAA Bank's Second Line of Defense. Primary focus is on risk governance frameworks, policies, standards, and procedures. Responsible for the Bank's Risk Governance Framework, including its ongoing evolution and refinement, as well as monitoring for and consulting on policy/program adherence through performance of effective challenge.

Served on the Model Risk Management team in Enterprise Risk Management. Responsible for maintaining a governance framework for managing model risk by enhancing and evolving the following: Enterprise Model Inventory, Model Risk Assessment methodology, Validation processes, and Risk Treatment procedures.Also served on the Emerging Risk Working Group and Legal/Regulatory Risk Working Group. Identified, researched, and analyzed new and emerging risks/trends for presentation to the Chief Risk Officer, Board Risk Committee, Operational Risk Committee, and senior executives.

Stood up a newly formed Bank Compliance Team supporting regulatory review and adherence with a focus on key vendors and dependencies. Facilitated end-to-end qualitative and quantitative examinations of bank product-lines and bank department processes/procedures as well as performing management, analyst, and front-line staff interviews, and counseling on identified issues.

Strategy, Risk, & Technology Team in the Office of Vendor Management (second-line, enterprise third-party risk management). Lead special projects including an enterprise-wide effort to address specific compliance considerations necessitating creation of new policies, procedures, governance structures, contract language, and implementation oversight. Served on the team conducting the Vendor Risk Management Program enhancements project including work related to risk assessment methodology, information gathering tools, escalation procedures, organization structure, and driving greater process efficiencies.

Developed, negotiated, and managed contracts with major service providers in the banking, P&C, and legal services sectors; managed relationships with and between internal business partners and outside vendors; developed service requirements and lead Requests for Proposals (RFP); and facilitated due diligence and compliance oversight related to vendor and contract management.Also lead the Vendor Financial Review team: reviewed and analyzed vendor financial data, conducted litigation risk/impact analysis, and developed contract risk mitigation strategies.

Focused primarily on business litigation, banking, contract formation and negotiation, corporate governance, personal injury/class actions, and administrative/regulatory compliance in the healthcare and finance industries. Duties included: conducting legal and financial research; drafting a variety of memoranda, pleadings, contracts, compliance guidelines, and other legal documents; investigating files; collecting case history; and conducting interviews with clients.

Represented one of the company’s consumer electronics clients. Trained sales staff at different retailers in the region on current and new products. Conducted product demonstrations to staff and consumers. Provided product line education and customer service to increase brand awareness and facilitate sales; performed sales and demographic analytics for strategic planning.