- delivering as an external consultant for Carrefour Romania;

- delivering as an external consultant for Vodafone Ireland;- working on projects using waterfall or agile methodology in the digital IT domain.

- delivering as an external consultant for Vodafone Romania;- working on projects using waterfall or agile methodology;- deliverables: business requirements documents, workflows and diagrams, technical requirement specifications / software requirement specifications, test cases, etc.Notable projects:- Samsung anti-fraud (multiple roles: solution architect, business analyst, system analyst)- few decommissioning projects (multiple roles: project manager, solution architect, analyst)- new loyalty application: implementing a new loyalty process and integrating with My Vodafone online application. (multiple roles: business analyst, system analyst)- UPC migration: complex project with the scope of migrating UPC customer data from legacy systems stack to Vodafone stack. Understanding the differences between fixed and mobile products, fixed products business flows and design migration logic and new business processes. (multiple roles: migration analyst, solution architect for some subjects regarding payments processes, business analyst, system analyst, tester)

- delivering as an external consultant for Giganet UK;- working on migration strategy for the broadband consumer customers from legacy billing system to new systems;- deliverables: migrations strategy and plan, migration runbook, workflows and diagrams, development tasks, test cases, etc.

- delivering as an external consultant via Capgemini all integration systems activities for Collection system upgrade in Vodafone Romania, complex project with new framework, new functionalities, new business flows, full regression testing, more than 40 interfaces integrated with the system.- covering system integrator, business analyst and migration analyst roles.- working directly with business team and vendors and coordinating all releases and deliveries for both collection system and for satellites systems.

- determine operational objectives by studying business functions; gather information; evaluate output requirements and formats.- requirements activities: eliciting, organization, translating and simplifying, management and communication, analysis, planning and monitoring.- design new software applications; construct workflow charts and diagrams; study system capabilities; write software specifications.Projects in: Public Administration and Inspection of Labor, Domestic violence prevention, Military logistics.Other roles: Scrum Master, team leader for the business analysis team, project manager.

Had two roles: - system analyst for Billing Domain between 2011-12 and 2014-02- system analyst for Enterprise and Integration Domain between 2014-02 and 2014-08- understand business requirements and ensure this is reflected in the integration solution design. Influence and maximize the commercial and technical benefits of the proposed solution to the customer.- identify, understand and plan for organizational impact of allocated systems, and ensure that new technical requirements are properly integrated with existing processes and interfaces.- write technical requirements in the form of deliverable like customer requirements specifications / software requirements specifications for billing domain systems and for ETL and EAI interfaces.- review and approve developer deliverables like impact assessment, interface design document, system test results.- help developers during system development, ex: provide use cases, flowcharts, database design.- perform system testing and train the testing teams for UAT.- perform production environment configurations for Collection and Payment Gateway systems.- vendor management.Systems in scope: Payment Gateway system, Collection system, Billing Accounts Receivable system, ETL, EAI.Notable projects: Retail system upgrade, CRM system upgrade, multiple new functionalities for Collection system, Collection outsourcing, SQL server upgrade for payment gateway system.

- process payment files, received from banks, and import in the Payment Gateway system.- manually allocate or adjust payments against specific transactions within the Payment Gateway system or Billing system.- ensure correct coding of all customer invoices and payments in the Payment Gateway system.- daily reconcile bank statements and correct discrepancies as necessary.- support financial statement audits.- assist in financial end of month statement closing.

- contacting clients for recovery of unpaid debt amounts, applying quality standards established techniques;- training customers about billing - contacting customers for recovery of unpaid debts.- training customers about billing cycles, payment due dates, records of invoices and payment methods.- making corrections in the billing system if needed.