Alex Eberlyn Email & Phone Number

Columbus, Oh, Us

- Was responsible for managing a team of associates supporting the Eastern Region in the US Market.- Oversaw daily operations and processes.- Engaged and collaborated daily with both BMW Group Dealer partners and BMW FS Sales and Marketing Managers.- Provided coaching to ensure productivity targets were met and also supported development for our associates.- Worked cross functionally with various departments including Credit, RCC, Sales Operations, FG, Legal and Compliance Departments.

Columbus, Ohio

- Create and facilitate both departmental and company-wide training classes pertaining to the New Business area; including both Credit and Funding processes.- Interview potential candidates, hire, and manage a team of seven associates within the New Business Department to support credit and funding.- Motivate and coach employees to meet individual and team scorecard goals for potential promotion opportunities.- Write performance reviews of associates, providing constructive feedback.- Communicate with Team Leads and the Compliance Area to update New Business Policies and Procedures for 2018.- Collaborate with trainers within the BMW Group to maintain smooth business practices with an emphasis on training curriculum.

Columbus, Ohio Area

Handle Lease End Portfolio calls as well as traditional customer service calls pertaining to lease and financed accounts.

- Handle inbound calls from BMW, MINI and Rolls Royce customers pertaining to account questions and concerns.