Svp Technology Business Services Director
CurrentAs the Technology Business Services Director for the Payments Treasury and Customer Care Technology organization I serve in all COO functions including Operational Excellence, Portfolio Management, Strategy Partnerships & Business Initiatives, Governance and Controls. As the leader of Business Services, my team is responsible for: Technology Strategy and Execution, Resource planning, Agile Transformation, SOW and Software Inventories, audit coordination, policy exception management, oversight over all risk and compliance governance, location strategy, quarterly forecasting, business prioritization and project implementation, coordination of concept review, demand & capacity planning, centralized admin services, town halls and event planning, communications, regulatory reporting, operating review presentations, execution of control processes, organizational design, change management, and CIO group specific initiatives.