As a passionate and results-driven professional with a degree in Creative and Professional Writing, I bring a diverse skill set and extensive experience across multiple sectors, including content creation, marketing, education, and compliance.Currently working as a Quality and Compliance Officer at DNA Awarding, one of SCL’s partner companies, I specialise in ensuring the highest standards of quality assurance and regulatory compliance within the awarding and qualifications sector. In several previous roles, I oversaw the development and implementation of internal policies, assess operational procedures, and work to streamline processes that enhance both customer experience and organisational efficiency.With a strong background in content creation, I have successfully produced a wide range of materials, including customer-facing content, internal systems documentation, and policy manuals. My experience also spans marketing, where I have been responsible for crafting compelling messaging and driving campaigns that resonate with diverse audiences. Additionally, my experience in education has given me invaluable insight into the needs of learners and training providers, further fuelling my keen interest in training and Continuing Professional Development (CPD) initiatives.I am deeply committed to personal and professional growth, continually seeking out opportunities to learn and improve. I thrive in environments that challenge my creative and strategic thinking, and I’m always looking for ways to contribute to the success and growth of the organisations I work with.