Alex Ellson Email & Phone Number

Shropshire, England, United Kingdom

Stockport, England, United Kingdom

Birmingham, England, United Kingdom

At HS2 we are iteratively implementing a Digital, Data and Technology (DDaT) Operating Model, delivering quality IT platforms, products and services. Based on industry best practice our insight-led approach will provide HS2 with the latest Digital, Data and Technology services, delivering ‘value for money’ to enable business capabilities.The IT Portfolio function is accountable for the effective delivery of the IT portfolio of operational, programmes and project change, across the business, IT platforms, products and services utilising and integrating multi discipline teams and methodologies (Waterfall Vs Agile Delivery).This role is accountable for the delivery of projects, individual work packages or releases, to support successful delivery of IT projects of varying size, complexity and elements of risk. This role is responsible for ensuring dependencies are captured, stakeholders and sponsors are communicated to and overall the project delivers the expected benefits to HS2.

Birmingham, England, United Kingdom

Birmingham, England, United Kingdom

Tamworth, Staffordshire

Jaama is a fleet, leasing, rental and hire management software specialist. As a certified Microsoft® GOLD development partner, Jaama uses the latest technology to provide customers with greater integration, control and automation. It brings innovative fleet management software and driver licence checking software to fleet operators, contract hire and leasing companies and asset management companies. At Jaama I am responsible for the project management of any implementation activity for new and existing customers, overseeing the implementation of our product from sale to support handover. The role encompasses extensive project planning, stakeholder management, budget management and ongoing communications to ensure absolute satisfaction for all involved parties.

Birmingham, United Kingdom

Anchor Computer Systems Ltd supply Instalment Credit Software to over 300 UK Finance Companies. These companies operate in all forms of instalment credit including Home Credit, Personal Loans, Leasing, Car Finance, 2nd Charge Lending and Mortgages.In addition our software covers the provision of all types of business lending.Anchor are are small but extremely well established business that have been operating for over 25 years. We are very versatile and able to meet our clients needs and requirements with no hesitation or issue.http://www.anchor.co.ukI oversee all aspects of a project’s lifespan, from an initial call or meeting with a new customer, through to development, support and UAT, configuration of the software packages, production of documents and reports (using Crystal XI, a SQL Server reporting product). This then carries through to staff training on site and ongoing support in the coming months. There is also regular ad-hoc work including report production, system configuration and support of any issues/problems that arise. The role includes frequent travel around the UK with overnight stays on an almost weekly basis.While at Anchor, I have specialised heavily in the motor finance sector, working with three of the largest sub-prime lenders in the UK and being personally responsible for the implementation of new processes to these businesses. I have also completed the implementation of our CRM system for a new motor finance arm of one of the UK’s largest mortgage lenders and completed from start to finish the implementation of a high value vehicle finance lender.

Stratford Upon Avon & Kings Hill (Kent)

I was seconded to a programme that supported and oversaw the process of combining Apex & Cabot on to a single operating environment with combined business processes. My initial responsibilities revolved around getting the business as a whole ready for the new system: this involved a significant amount of communication between all different departments from post room staff to the directors. I have worked on building up the reference data utilised by system users across the business, put together training materials and carried out user acceptance testing.I spent approximately 7 months based at the Cabot office in Kent to assist with the training of their staff in the use of Collex; this included finishing off the training material and delivering this across the business. More recently I have been working solely on the Stralfors and Lettering processes – completing what was needed for Apex and staying on board for the Cabot project. During this phase I adapted to work with new processes, different teams in Cabot and also closely with contracted SAS staff to ensure the correct data is used in communication with our customers. This work was ongoing until the end of a warranty period.From a technical stand point, I held key responsibilities as an expert user of the Collex system to ensure my ability to support staff at all levels of the business. I also quickly picked up use of Microsoft SQL Server, SAS Products (Data Analytics, Strategies, Reporting and Data Cleansing) as well as Microsoft Office products to an advanced level.

Stratford Upon Avon

My role at Apex was as a telephone negotiator dealing with the collection and recovery of funds owed to contingent clients (primarily high street banks and building societies, i.e. RBS, Barclays and Lloyds TSB) – I handled inbound and outbound calls dealing with customers to negotiate the repayment of credit accounts. It involved working out repayment plans, gaining financial statements, probing and questioning circumstances and handling large amounts of sensitive data. I was expected to adhere to strict industry guidelines, client requirements and internal standards for how we dealt with customers, record data and meet targets set. From May 2011 (after passing my training) to March 2012 I hit target 9 months out of 10 and met or exceeded the company standards every month. My performance had lead to increased responsibility in coaching other staff and new starters, dealing with specific customers regarding complaints or certain requirements and providing floor cover and support to a large number of staff should no other managers be available.

I worked in a team dealing primarily with Debt Management Plan, Individual Voluntary Arrangement (IVA) and Protect Trust Deed (Scottish) applications reliant on certain circumstances and criteria. Work was mainly carried out on two databases – an in house system and a Microsoft Access database. I also handled the statistics and reporting of the teams performance on a daily, weekly and monthly basis to all levels of management within the office; this included collating data from the databases and adding them to different spreadsheets and reports.From July 2010 I was heavily involved in the use, development and implementation of the CASHflow scheme (cashflow.uk.net) – an assisted self help advice tool that allows clients to compile details of their income, expenditure, priority and non-priority debts – then work with our team to ensure the information and budget is suitable to submit to their creditors. We advise on budgeting, banking, dealing with creditors and maintaining any arrangements set. The ability to show great deals of empathy, compassion and common sense with clients is essential to ensure that their liabilities are dealt with in a timely and efficient manner.