Alex Flint Email & Phone Number

Liverpool, England, United Kingdom

Remote

• Built, designed and delivered training to the Customer Service Operators & Sales Agents.
• Drove Client acquisition through email marketing, linkedin and business development.
• Maximised new clients through customer referrals.
• Served as the lead point of contact for all customer account management matters
• Built and maintained strong, long-lasting client relationships.
• Negotiated contracts and closed agreements to maximize profits.

United Kingdom

Overseas

• Managed all aspects of the customer service experience to troubleshoot processes and procedures and make improvements in customer service quality.
• Implemented effective processes for customer service representatives to deliver an omnichannel service with customers, via telephone, email, face to face & instant messaging.
• Provided training on the handling of sensitive customer service issues & dealt with escalated complaints.
• Monitored and reviewed processes for ways to make procedures more time and cost-effective
• Submitted regular reports to upper management about department milestones and progress
• Held regular meetings with department staff to discuss expectations and hear team concerns

• Achieved targets by matching Blue chip companies with Clients products.
• Built productive relationships and partnerships leading to improved services.
• Acquired a high average of qualified key-decision maker leads.
• Oversaw sales leads, exploring dormant accounts and developing strong new business relationships